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Guest Service Specialist - Overnight

Posted May 6, 2021

Courtyard Detroit Livonia
Livonia, MI
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Detroit Livonia

17200 N Laurel Park Drive
Livonia, MI 48152

1-734-462-2000

149 Room Hotel

www.marriott.com

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Our reinvented Livonia hotel is inviting, modern, and embodies the look and services business and pleasure travelers want. Our hotel in Livonia, Michigan is just steps away from Park Place Mall, home to popular retailers like Limited Brands and The Gap. Each room in this Northville MI hotel features the new bed from Courtyard (thicker mattresses, fluffier pillows) a larger, moveable work desk with brighter lighting, free high-speed Internet and 37-inch Flat Screen HD TVs. Our business library provides free 24-hour access to computers, printers and faxes. We also have two Livonia meeting rooms for small events. Begin your day at Courtyard Detroit Livonia hotel with a hot, reasonably-priced breakfast buffet, or stop by The Market or order room service anytime for snacks. At day's end, relax in the pool area or fitness center. The Courtyard Detroit Livonia is easily accessible to Downtown Detroit, Ann Arbor, Plymouth, Northville, Novi and the Southeast Michigan area, making it perfect for business travel.