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Front Desk

Posted May 6, 2021

Residence Inn Miami Sunny Isles Beach
North Miami Beach, FL
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn Miami Sunny Isles Beach

17700 Collins Avenue
North Miami Beach, FL 33160

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Soak up revitalizing sunshine, ocean breezes & picturesque scenes at Residence Inn Miami Sunny Isles Beach. Our extended-stay hotel is directly across from the stunning white sands of Sunny Isles Beach and close to North Miami Beach’s central area for fashion-forward shopping and entertainment. Take a free shuttle to the largest mall in Florida, Aventura Mall, or immerse yourself in the tranquil outdoor activities of Oleta River State Park. Our complimentary Grab N Go Breakfast energizes you for a fun-filled day in Sunny Isles Beach, and hotel guests have access to free high-speed internet that lets you search for information quickly. Cool off in our rooftop pool offering incredible views of the beach and blue skies before returning to your suite. All our apartment-inspired suites feature the amenities you need to cook a full meal, stretch out, sleep peacefully and even complete work assignments. Thrive on your getaway or business trip to Sunny Isles Beach, Florida, at Residence Inn Miami Sunny Isles Beach.