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Front Desk Supervisor

Posted April 15, 2021

The Westin Washington National Harbor
National Harbor, MD
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About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Qualifications

Education & Experience:
  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Must be able to work weekdays and weekends shift.
  • Must have strong interpersonal skills and a strong sense of teamwork.
  • Basic computer skills required.
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About this Employer

The Westin Washington National Harbor

171 Waterfront Street
National Harbor, MD 20745

(301) 567-3999

195 Room Hotel

www.marriott.com

Our Hotel

As the only hotel on the Potomac River, The Westin Washington National Harbor offers a stay unlike any other near the Nation's Capital. Spend a day immersed in the history and culture of the Washington, D.C. area, and enjoy our location near George Washington's Mount Vernon, Capital Wheel and Tanger Outlets® National Harbor. Our Maryland hotel fosters balance and harmony with the world around you. Slip into the still waters of the heated indoor pool or relax in our whirlpool. Our 24-hour WestinWORKOUT® Fitness Studio offers a state-of-the-art exercise facility if you're interested in maintaining your fitness regime. Join us for an unusual twist on dining at Sauciety, an American grill. When the day is done, retreat to our renovated rooms complete with stylish décor, Smart TVs and stunning views of the Potomac River. However, don't forget to stop by for an evening cap at our revitalized Lobby Bar serving handcrafted cocktails.