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Front Desk - Guest Experience

Posted May 13, 2021

Residence Inn by Marriott Dallas Plano/Legacy
Plano, TX
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Residence Inn by Marriott Dallas Plano/Legacy

5001 Whitestone Lane
Plano, TX 75024

(972) 473-6761

126 Room Hotel

www.marriott.com

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Our Hotel

Exceeding your extended-stay expectations, Residence Inn Dallas Plano/Legacy provides the perfect blend of modern style and classic comforts. Boasting an ideal location, our hotel offers quick access to some of the top attractions in North Texas, including The Shops at Legacy, Stonebriar Centre shopping mall, Nebraska Furniture Mart, Toyota Stadium and Dr Pepper Ballpark. After a fast-paced day of meetings, slow down in spacious suites offering contemporary decor, free Wi-Fi and fully equipped kitchens. Sleep soundly atop crisp linens, custom comforters and fluffy pillows. Fuel up with hearty options, healthy alternatives and freshly brewed coffee at our hot breakfast. Work out in our modern fitness center or on our Sport Court, which can be adapted for tennis, basketball and volleyball. During downtime, you're invited to relax at our peaceful outdoor pool, or kick back with friends in our state-of-the-art lobby.