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Assistant General Manager

Posted April 16, 2021

Holiday Inn Express Frazer-Malvern
Frazer, PA
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About This Job

Overview

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Holiday Inn Express Frazer-Malvern

1 Morehall Road
Frazer, PA 19355

(610) 651-0400

88 Room Hotel

www.ihg.com

Our Hotel

Our valued guest's can enjoy easy access to major highways, close by cities and attractions including: 476,76, 202, Lancaster Ave (SR30), King of Prussia Mall (8mi), Historic Valley Forge National Park (9.5mi), People's Light (1mi), Paoli Train Station (2.6mi), Philadelphia (22mi) and Lancast/ Amish Country (82mi) and walking distance to Chester Valley Trail (>1mi). 

Our amenities include complimentary Upgraded High-Speed Internet, complimentary Hot American Breakfast featuring Bacon and our signature Pancakes and Cinnamon rolls, refreshed guest rooms including microwave, refrigerator and new Keurig, 24-hour Access Fitness Center, 24-hour Self-Serve Coffee Bar featuring coffee, tea and hot chocolate, Gift Shop and complimentary parking.