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Communications Coordinator

Posted April 16, 2021

The Confidante Miami Beach, the Unbound Collection by Hyatt
Miami Beach, FL
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About This Job

Description

The Confidante is seeking a Communications Coordinator to join our amazing team. Originally built in the 1940s, The Confidante is a vibrant and playful celebration of its retro-glam roots. The Miami Beach retreat is ideally located between the hustle of South Beach and the bustle of Miami’s hip art districts.

We are an international hotel management company with a portfolio of transformative, boldly innovative hotel and resort brands.  We create the kind of distinct experiences that can transform your day, your trip, or even your life.

As the Communications Coordinator you will be:

  • Expected to be responsible, organized, and fast thinking, being able to put calls through to the correct location/department without hassle and ensuring that the links between these calls are not broken.
  • Expected to be knowledgeable of all of the hotel offerings, policies and procedures. Provide callers with accurate information on resort facilities and services
  • Ensure effortless communication between all parts of the resort, this includes (but not limited to)  incoming calls to the hotel from outside, internal calls between rooms or departments, and calls from the hotel to arriving guests.
  • Maintain (text) communication system with guest requests, questions and concerns.
  • Maintain radio contact with all departments
  • Assist front desk team with remote check outs and in house billing questions.
  • Input housekeeping requests into HotSOS and ensure adequate delivery times.
  • Knowledgeable of room types, availability and  reservation details.
  • Assist Elite VIP Services Manager maintain Concierge mailbox
  • Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  • Resolve guest complaints, ensuring guest satisfaction
  • Responsible for guest In Room Dining orders from room via phone or mobile.
  • Punches the food and beverage orders on the Point of Sale system, Micros POS.
  • He/she should also coordinate guest amenities orders for the IRD runner to deliver.
  • This person will properly take all guests’ room service order; communicate them to the IRD runner or MOD and work to expedite their service.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

  • Six months customer service experience preferred
  • Six Months of switchboard /PBX experience preferred
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Refined verbal communication skills
  • Ability to sit for long periods of time
  • Must be able to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer skills
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About this Employer

The Confidante Miami Beach, the Unbound Collection by Hyatt

4041 Collins Avenue
Miami Beach, FL 33140

(305) 424-1234

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Revel in Miami’s Golden Era Glamour

Miami’s mid-century age ushered in stunning Art Deco architecture, eclectic eateries, and a cosmopolitan charm that remains with the city today. At The Confidante, originally opened in the 1940s, you’ll experience sentiments of the past, the mid-century modern design, and an ideal oceanfront Miami Beach escape.

What Makes Each Stay Extraordinary:

  • Mid-century modern décor: Art Deco features, pops of color, and 1950s flair throughout the hotel
  • Eclectic dining: Chic brasserie, Asian fusion fare in an edgy setting, and tapas in a Spanish-inspired beachside bungalow
  • Relax your own way: Two heated outdoor pools, direct beach access, open-air rooftop spa, serene garden, and fully equipped fitness center
  • Curated event calendar: Entertainment at The Confidante, from an all-female DJ series to Late Night Noodles
  • Perfect Miami Beach meetings: 47,000 sq ft of contemporary meeting and event space