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Guest Service Representative Part-Time

Posted April 29, 2021

Homewood Suites by Hilton St. Louis Riverport- Airport West
Maryland Heights, MO
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Homewood Suites by Hilton St. Louis Riverport- Airport West

13639 Riverport Drive
Maryland Heights, MO 63043

(314) 739-3900

104 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Stay at the Homewood Suites by Hilton St. Louis Riverport-Airport West hotel, located five miles west of Lambert-St Louis International Airport. Choose a spacious studio, one- or two-bedroom suite, and enjoy the comforts of home in our newly renovated property (April 2016). Each suite features a fully equipped private kitchen with a full-sized refrigerator, two-burner stove, and dishwasher.

Stay connected with complimentary internet access. Both the bedroom and living room feature a TV with on-demand movies and a range of channels. The complimentary grocery service will keep your fridge stocked during your stay, and our complimentary airport shuttle service, running daily from 5:00am until 1:00am, takes you to our Maryland Heights, MO, hotel. Start your day with a complimentary hot full breakfast served daily, and enjoy complimentary evening dinner and drinks* Monday through Thursday. Exercise in the fitness room, play basketball on the hotel court, or swim in the indoor heated pool.