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Courtesy Officer - Sign On Bonus

Posted June 10, 2021

HomeTowne Studios Orlando South
Orlando, FL
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About This Job

JOB SUMMARY

The Courtesy Officer is responsible to patrol the property four times each evening five (5) days per week as scheduled by the General Manager. The Courtesy Officer ensures a safe environment is maintained and reminds guests of policies and procedures of the property. The Officer must be able to establish good communication and professional working relationships when dealing with guests. The Courtesy Officer is required to live on property during the term of employment and is required to be on call five (5) days a week from 11:00PM to 7:00AM. The Courtesy Officer is required to complete one thorough inspection of the property between the hours of 11:00PM 7:00AM, five (5) days per week and conduct three additional inspections during the shift. Total hours actually worked throughout shift must be recorded in the time and attendance system. Recommended times to patrol the property is 11PM, 2AM, and 6AM. The shift starts at 10:45PM to obtain shift briefing of closing Front Desk agent and reports necessary to complete shift.

  • Help maintain the grounds from litter and debris by removing litter and debris from the grounds. Effective at listening to, understanding and clarifying the concerns and issues by guest.
  • Maintain a high standard of personal appearance and grooming, which includes wearing proper uniform and nametags while working.
  • Arrive to work when scheduled, be alert for overnight shift.
  • Be familiar and maintain Westmont Standards and Respond to guest complaints and/or concerns in a professional and courteous manner both in person and on the phone, including but not limited to resolving housekeeping and engineering
  • Report any shortage of forms or supplies to the Hotel Manager Watch for suspicious persons entering, exiting, or loitering around the building and/or rooms.
  • Follow the procedure that is explained to you by the Hotel Manager on how to handle these individuals. Conduct walk through observations of entire hotel and document observations on daily security report. Maintain ongoing and current knowledge of emergency procedures. Investigate accidents, thefts, property loss and unlawful activities.
  • Document details and advise management. Document medically treated and non-treated injuries. Respond and react to disturbances affecting guests and hotel staff according to hotel procedures
  • Follow written and verbal instruction. Operate a portable radio or other communication devices. KNOWLEDGE, SKILLS & ABILITIES
  • High school diploma preferred. Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities is preferred.
  • Strong analytical skills Strong written and verbal communication skills.
  • Ability to utilize the PMS
  • Basic understanding in utilizing the features available in Microsoft word and excel.
  • Possess and demonstrate the ability to independently evaluate problems, issues, or challenges and develop, investigate, and implement solutions to resolve these challenges.
  • Prior hospitality experience preferred, but not required.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers.
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About this Employer

HomeTowne Studios Orlando South

9435 Delegates Drive
Orlando, FL 32837

(407) 251-1110

55 Room Hotel

www.redroof.com

Enjoy the Comforts of Home


Whether you need an in-between solution or a comfortable place to stay while away from home, HomeTowne Studios by Red Roof is there.