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Supervisor-Front Desk 前台接待主管

Posted May 6, 2021

Bulgari Hotel & Residence Shanghai
Shanghai, China
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About This Job

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Bulgari Hotel & Residence Shanghai

108 Shanxi North Road
Shanghai, 200085
China

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The Bulgari Hotel in Shanghai will preside in the uppermost 8 floors of a 40-story building located in the extraordinary riverside complex of the historic Jing’an district.

The master plan was conceived by world-class architecture design team Foster+Partners, whilst the interiors will be designed for Bulgari by the renowned architectural firm Antonio Citterio Patricia Viel and Partners.

The hotel will juxtapose ancient and modern architectural themes in a fascinating reflection of the prestigious Suhe Creek surroundings, called 'Gold Strand of Shanghai', home to a flourishing art scene.

Scheduled to open in 2017, the Bulgari Hotel, with its 82 rooms and suites - including one extraordinary Bulgari suite of 400 square metres, will offer some of the largest hotel rooms in Shanghai. Its Italian rooftop restaurant and bar are destined to become one of the most desirable venues in Shanghai.

Besides the highest standard of service for which Bulgari is famous, the hotel will feature remarkable amenities, including a magnificent spa and fine dining experiences in unprecedented settings.