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Guest Service Agent

Posted May 6, 2021

Courtyard Detroit Metro Airport Romulus
Romulus, MI

About This Job

Job Summary

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard Detroit Metro Airport Romulus

30653 Flynn Drive
Romulus, MI 48174


146 Room Hotel

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Courtyard Detroit Airport/Romulus Hotel is an ideal for business or pleasure, striving to provide guests with the best in comfort to meet their needs while away from home. Conveniently located 1/2 mile from Detroit Metropolitan Airport, this Romulus hotel offers a complimentary 24-hour airport shuttle and competitive Detroit Airport parking. Courtyard at Detroit Airport offers free wireless internet access throughout the entire hotel and easy access to the latest news, weather, and airport conditions via our GoBoard, allowing you to stay connected. Start your day with a hot breakfast or indulge in our all-new dinner service at The Bistro - Eat. Drink. Connect. The Market is also open 24-hours for snacks. After a day of sight-seeing or meetings, relax in our indoor pool or whirlpool, or work off the day's stresses in our fitness center, complete with cardiovascular equipment. Whether travelling for business or leisure, the staff at this DTW hotel are here to make your Detroit visit as delightful as possible.