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Front Desk - Guest Experience

Posted May 6, 2021

Courtyard Seattle Federal Way
Federal Way, WA

About This Job

Job Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

Courtyard Seattle Federal Way

31910 Gateway Center Blvd. South
Federal Way, WA 98003


160 Room Hotel

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The Courtyard Federal Way Hotel provides unparalleled service and a broad range of amenities to make your stay exceptional. Guests at our hotel near Tacoma can spread out and relax in our spacious guest rooms, which feature luxurious bedding, a flat screen TV, refrigerator and complimentary high-speed internet access. A new interactive lobby offers flexible work spaces, free Wi-Fi, and easy access to the latest news, weather and airport conditions via our GoBoard. The new Bistro provides guests with healthy food and beverages in the morning and evening dinner service with cocktails. Enjoy a convenient location in the Puget Sound area near the Tacoma Dome, Sea-Tac Airport, and White River Amphitheater. Downtown Seattle attractions, like the Space Needle, are only a 1/2 hour drive away from our Federal Way hotel. Open up your meeting possibilities with 1640 sq. ft. of meeting space and a professional staff. Step out of the same old travel routine when you step inside Courtyard Hotel in Federal Way, Washington.