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Guest Experience Specialist

Posted May 6, 2021

Courtyard Rye
Rye, NY
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About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard Rye

631 Midland Avenue
Rye, NY 10580

(914) 921-1110

145 Room Hotel

www.marriott.com

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Visit our Rye, NY hotel, near the Capitol Theatre & NYC

New York City is a mere 30 miles from the Courtyard Rye, where guests can enjoy a tranquil suburban oasis after spending the day taking in the excitement of the city that never sleeps. Travel to and from our Rye Brook, NY hotel is a breeze with our convenient location to Westchester County White Plains (HPN), LaGuardia (LGA), and JFK Airports. As one of the top Rye hotels, we feature electric vehicle car charging stations for the environmentally conscious. Our hotel in Rye also boasts modern amenities, thoughtful guest services, complimentary high-speed Internet, and expansive guest rooms with luxury bedding, large work desks, ergonomic chairs, and more. Unique among other hotels in Rye Brook, NY, The Bistro - Eat. Drink. Connect. - serves fresh café-style meals, Starbucks® coffee, and evening cocktails. Our two Rye meeting rooms with 1,308 sq. ft. of total event space are ideal for business and social events. Guests can make the most of their stay in New York at the Courtyard Rye.