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Poker Room Host - Part-Time

Posted May 16, 2021

Jamul Casino
Jamul, CA
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About This Job

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Provide friendly, fast, and helpful customer service to all guests and team members
  • Greet guests as they enter the Poker Room, take guest’s name and register guest by entering the information into the automated poker scheduling/seating system.
  • Answer Poker Room telephone and take guest information and register them electronically.
  • Monitor seating lists and seat guests as space/games become available.
  • Guide new guests through the buy-in and seating process.
  • Run chips for guests by receiving guest’s request and bringing the chips to the guest.
  • Convert currency for gaming chips from the chip bank.
  • Maintain a professional, friendly and courteous atmosphere providing the customer with a pleasant gaming experience.
  • Resolve guest general concerns and direct guests to Poker Shift Manager as needed.
  • Explain and interpret basic rules of poker and betting.
  • Advised Poker Shift Manager of any player disputes or arguments that may arise during the game.
  • Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.
  • Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
  • Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well during special events.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
  • Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Perform other duties as assigned

Requirements

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School diploma or equivalent is required.
  • One (1) year of hosting experience with adequate customer following preferred.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
  • Must be able to maintain confidentiality and a high level of professionalism at all times.
  • Must possess excellent oral and written communication skills.
  • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
  • Ability to earn and maintain TiPS certification.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of California.

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About this Employer

Jamul Casino

14145 Campo Road
Jamul, CA 91935

(619) 315-2250

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About the company

Jamul Casino, located in Jamul, California, is owned and operated by Jamul Indian Village Development Corporation (JIVDC), a wholly owned entity of Jamul Indian Village of California.  Our $430 million casino features over 1,700 slot machines, 39 live table games such as Craps, Pai Gow and Single Deck Blackjack, as well as a dedicated Poker Room with weekly tournaments.

Food Venues include seven diverse restaurants offering everything from burgers and tacos to flavors from the Far East and a gourmet steakhouse cuisine, complete with stunning back country views.

Players enjoy live entertainment four nights a week featuring Southern California's hottest DJs and the best local bands in JIVe Lounge, Loft 94, and on the casino floor. 

Jamul Casino supports more than 1,000 permanent jobs in the region and offers competitive salaries, health benefits, a 401K, paid time off, tuition reimbursement and more. We are looking for genuinely FUN friendly and positive team members with a desire to work in an exciting industry!