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Houseperson

Posted April 16, 2021

Delta Hotels Virginia Beach Bayfront Suites
Virginia Beach, VA
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About This Job

Houseperson
The Houseperson position involves high Guest Contact and presents the first point of contact to our guests in the common areas of the hotel. Maintain a high standard of sanitation and cleanliness of the hotel. While keeping all areas free of safety hazards and performing tasks in a safe and efficient manner.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position

EDUCATION & EXPERIENCE:

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Prefer 1-2 years experience in hospitality industry in similar position.
  • Previous guest/customer relations training preferred.

QUALIFICATIONS:

  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Exert physical effort in lifting/transporting at least 50+ pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Knowledge of proper cleaning techniques, requirements and use of equipment
  • Knowledge of proper chemical handling
  • Must be able to reach above head and shoulder height to perform job duties.
  • Other duties as assigned
JOB RESPONSIBILTIES:
  • Be in proper uniform, with nametag. non-slip, closed toe, flat shoes
.•Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
  • Communicate effectively with guests as well as team members
  • Maintain knowledge of all hotel features/services
  • Be familiar with all local attractions/activities to respond to guest inquiries accurately
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Use all chemicals in accordance with OSHA regulations and hotel requirements.
  • Complete daily report as instructed by supervisor
  • Stock linen room with supplies
  • Empty linen from housekeeping carts.
  • Sweep/vacuum and mop areas in front of elevators; clean all trash cans, and clean elevator track
  • Maintain pool areas. Clean pool windows and bathroom daily
  • Clean ice and soda machines on all floors.
  • Dust light fixtures in hallways
  • Remove all dirty linen from hallways.
  • Pick up trash from all floors after the room attendants finish for the day
  • All housepersons are to be in plain view at all times
  • Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

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About this Employer

Delta Hotels Virginia Beach Bayfront Suites

2800 Shore Drive
Virginia Beach, VA 23451

(757) 481-9000

295 Room Hotel

www.marriott.com

Escape to the quiet shores of the Chesapeake Bay

Boasting panoramic views of the Atlantic Ocean, the new Delta Hotels by Marriott Virginia Beach Bayfront Suites is your oasis just minutes from the heart of Virginia Beach.Located on Chesapeake Bay, our private beach access offers beach rentals including kayaks, beach yoga, Nature preserve trail and bike rentals. Settle into your suite complete with free Wi-Fi, luxurious bedding & breathtaking ocean views. Guests will enjoy onsite parking, fitness facility, outdoor pool & 24-hour business kiosk. Bayfront dining is steps from your room at Tin Cup Kitchen + Oyster Bar, a casual dining experience with fresh oysters, fish & coastal cuisine. From breakfast to dinner, guests can dine-in to enjoy stunning water views or have your meal delivered to your room delighting in a more private dining experience. Host distinctive weddings, business events & social galas in our 13,000 sq feet of flexible event space or choose our outdoor venue. This is luxury made simple; this is the Delta Virginia Beach Bayfront Suites.