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Front Desk/Sales Coordinator

Posted April 16, 2021

Delta Hotels Virginia Beach Bayfront Suites
Virginia Beach, VA
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About This Job

The Front Desk/Sales Coordinator provides the support and reservation assistance with reservations with rooming lists and individual call in’s.

RESPONSBILITIES

  • The ability to organize and manage the reservations process for incoming calls
  • Process transient and group commissions
  • The ability to handle several priorities as it relates to bookings, blocks and guest service at any given time.
  • The ability to successfully complete a room reservation for any given time period knowing what types of accommodations, rates and special services are available
  • The ability to properly code all said reservations as to the rate type, source, Sabre, etc, as appropriate to the property.
  • Answering phones and transferring phone calls
  • Ensuring all group billing is set up properly
  • Act as the primary resource to balance inventory, process upgrades, and review GXP daily.
  • billing, pre-arrival and post departure tasks as required. Act as a resource to the hotel and the client for information. Verify information and disseminate as appropriate.
  • Maintain a working knowledge of the sales, front office, accounting areas. Have a thorough understanding of the operational areas, guest patterns, demand periods and seasons.
  • Maintain a working knowledge of revenue management principles as it applies to the hotel in general
  • Possess a working knowledge of the brands guest loyalty program
  • Attend brand or company training programs as directed (may involve overnight travel).
  • Maintain accurate files and systems for information retrieval as it relates to group bookings.
  • Assist accounting manager with assigned duties
  • Other duties as assigned.

Job Skills:

  • Strong technical skills in Word, Excel, Outlook along with good internet navigation skills.
  • Excellent organizational skills, flexibility.
  • Experience with hotel PMS systems and operational proficiency.
  • Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels.
  • Excellent telephone etiquette.
  • Knowledge of general office equipment (e.g., fax machine, copy machine, printers).
  • Tact and good judgment and proven experience interacting with customers and hotel management.

QUALIFICATIONS:

  • Minimum one (1) year experience in hospitality, front desk, sales, marketing or accounts payable/receivable.
  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Prefer 1-2 years experience in hospitality industry in similar position.
  • Previous guest/customer relations training preferred
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment – Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
  • Must be able to reach above head and shoulder height to perform job duties.

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About this Employer

Delta Hotels Virginia Beach Bayfront Suites

2800 Shore Drive
Virginia Beach, VA 23451

(757) 481-9000

295 Room Hotel

www.marriott.com

Escape to the quiet shores of the Chesapeake Bay

Boasting panoramic views of the Atlantic Ocean, the new Delta Hotels by Marriott Virginia Beach Bayfront Suites is your oasis just minutes from the heart of Virginia Beach.Located on Chesapeake Bay, our private beach access offers beach rentals including kayaks, beach yoga, Nature preserve trail and bike rentals. Settle into your suite complete with free Wi-Fi, luxurious bedding & breathtaking ocean views. Guests will enjoy onsite parking, fitness facility, outdoor pool & 24-hour business kiosk. Bayfront dining is steps from your room at Tin Cup Kitchen + Oyster Bar, a casual dining experience with fresh oysters, fish & coastal cuisine. From breakfast to dinner, guests can dine-in to enjoy stunning water views or have your meal delivered to your room delighting in a more private dining experience. Host distinctive weddings, business events & social galas in our 13,000 sq feet of flexible event space or choose our outdoor venue. This is luxury made simple; this is the Delta Virginia Beach Bayfront Suites.