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Hotel Manager

Posted April 16, 2021

Hilton Daytona Beach Oceanfront Resort
Daytona Beach, FL
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About This Job

Overview

Opportunity:  Hotel Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager – Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.

  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize

    revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

    Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

  • Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax.

  • Coordinate with corporate accounting department to oversee payroll functions.

  • Oversee and ensure internal audit standards are met.

  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.

  • Monitor and maintain the front office systems and equipment to ensure optimum performance.

  • Serve on the hotel’s safety committee.

  • Create specific, measurable, achievable, realistic, and timely action  plans to remedy guest service deficiencies.

  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow

    MSDS and OSHA standards.

  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Hilton Daytona Beach Oceanfront Resort

100 North Atlantic Avenue
Daytona Beach, FL 32118

(386) 254-8200

744 Room Resort

www3.hilton.com

At A Glance

Set in the heart of the Ocean Walk Village on the ‘World’s Most Famous Beach,' Hilton Daytona Beach Oceanfront Resort offers stunning views of the Atlantic Ocean and easy access to the thriving seaside attractions and the business district in Daytona Beach. Guests can step out onto the beach for a day in the sun, or relax by the outside pool with a refreshing cocktail in hand. We offer diverse dining options and fun daily activities – no need to leave the hotel!

  • Set in the heart of Ocean Walk Village, 15 min from Daytona Airport
  • 744 rooms and suites with ocean or waterway views
  • Spa, fitness center, whirlpools, two outdoor pools and Kidszone
  • Seven diverse restaurants and lounges
  • 60,000 sq. ft. of meeting space, ideal for weddings or conferences
  • Steps from 200,000 sq. ft. Ocean Center Convention Complex