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Guest Experience Specialist

Posted June 19, 2021

Courtyard San Diego Sorrento Valley
San Diego, CA
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About This Job

Posting Date Apr 19, 2021 Job Number 21036254 Job Category Rooms & Guest Services Operations Location Courtyard San Diego Sorrento Valley, 9650 Scranton Road, San Diego, California, United States VIEW ON MAP Brand Courtyard by Marriott Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott. POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Courtyard San Diego Sorrento Valley

9650 Scranton Road
San Diego, CA 92121

(858) 558-9600

149 Room Hotel

careers.marriott.com

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About Us

Spacious accommodations, innovative amenities and outstanding customer service come standard at Courtyard San Diego Sorrento Valley. Located just off of the 805 in North San Diego, our hotel offers quick access to an array of popular attractions, including the University of California, San Diego (UCSD), Torrey Pines Golf Course, MCAS Miramar and a variety of dining, nightlife and sensational SoCal beaches. San Diego International Airport (SAN) is just 15 miles from our front doors. When it's time to unwind at the end of an action-packed day, decompress in spacious, stylish accommodations featuring free high-speed Wi-Fi, ergonomic workspaces and LCD TVs with premium cable. Sleep deeply on thick mattresses topped with plush bedding, then wake up with specialty Starbucks beverages and satisfying breakfast options at The Bistro, also open for dinner. Stay active in our fitness center or outdoor pool, or gather a group in either of our two flexible event venues. Book a stay at our high-tech hotel near UCSD today!