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Front Office Coordinator

Posted May 13, 2021

The Ritz-Carlton, Tysons Corner
McLean, VA
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About This Job

POSITION SUMMARY

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Tysons Corner

1700 Tysons Boulevard
McLean, VA 22102

(703) 506-4300

399 Room Hotel

www.ritzcarlton.com

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Property Description

'We are Ladies and Gentlemen serving Ladies and Gentlemen.'

The Ritz-Carlton, Tysons Corner hotel is the ultimate in luxury, prestige and convenience. Located just outside of Washington, D.C. in Northern Virginia’s most exclusive business, dining and shopping district, our luxury hotel in Tysons Corner invites guests to indulge in soothing spa therapies in The Day Spa, devour delectable cuisine and sample over 40 wines by the glass in Entyse Wine Bar & Lounge, or simply spend the day shopping at the adjacent Tysons Galleria. Our Northern Virginia hotel’s impeccable service and stunning location has earned accolades as one of the top hotels in the United States by Travel & Leisure Magazine and Condé Naste Traveler Reader’s Choice Awards.

399 guest rooms including 33 suites and 37 Ritz-Carlton Club room, each with views of Washington, D.C. or the Blue Ridge Mountains.

Benefits:

  • Medical, Dental, & Vision Plans
  • Vacation, Sick, & Personal Days
  • 401K Retirement Plan
  • Free Meals
  • Free Parking
  • Free Uniforms
  • Many, many, more

Awards

Mobil Four-Star and AAA Four Diamond Hotel. Meetings and Conventions Magazine's Gold Key Award

Property Statistics

Year built
1991
Number of rooms
399
Number of employees
470
Our top markets
Corporate, Group, Transient

Food & Beverage Outlets

Restaurants
Fine Dining
Lounges
Lobby
Lounge
Piano

Amenities

Hotel Amenities
  • 1 Indoor Pool
  • 1 Fitness Facility
  • 1 Health Club
  • 1 Spa
  • Business Center
  • Concierge services
  • Dual Line Telephones
  • Data ports
  • In-room safe
  • Minibar
  • Newspaper (Mon-Fri)