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Housekeeping Supervisor

Posted May 6, 2021

Kigali Marriott Hotel
Kigali, Nyarugenge District, Rwanda
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About This Job

POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Kigali Marriott Hotel

KN 3 Avenue
Kigali, Nyarugenge District
Rwanda

+250-222-111 111

254 Room Hotel

www.marriott.com

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Our Hotel

Experience the highest standard of comfort and convenience at Kigali Marriott Hotel. This premier luxury business hotel in Kigali is located along KN3 Avenue in downtown Kigali, close to the financial district, embassies, government ministries and Kigali City Hall. Timeless elegance surrounds you on arrival to our modern and spacious lobby and grand stairs. Experience spacious guest rooms decorated in warm pastel colors and fitted with the latest in technology. Visit Cucina Restaurant for tasty, innovative Italian fare and Lobby Bar for cocktails and city vistas. Complete your stay with a day of pampering at Saray Spa, the largest spa in the city, with its 5-star treatments and outdoor pool. Featuring the largest meeting space in the city, our hotel in Kigali is ideal for hosting productive conventions, elegant weddings and retreats of all sizes. Whether here for business or leisure, our Kigali luxury hotel offers all the amenities you'll need for an unforgettable retreat in Kigali, Rwanda.