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Sr. Event Sales Manager 资深宴会销售经理

Posted May 6, 2021

Renaissance Wuhan Hotel
Wuhan, China
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About This Job

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Renaissance Wuhan Hotel

160 Xudong Avenue, Wuchang District
Wuhan, 430062
China

86-27-86621388

295 Room Hotel

www.marriott.com

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At Renaissance Wuhan Hotel, you'll find a place where business blends seamlessly with pleasure. The five-star hotel is located on Wuhan Avenue – the most beautiful and rapidest road in Wuhan, a ten-minute drive to Wuhan High Speed Railway Station, Happy Valley Amusement Park, Hubei Provincial Museum and Han Street (a shopping pedestrian street), thirty-five minute drive to the airport, and twenty-minute drive to the Yellow Crane Tower. All rooms and suites offer luxurious bedding, flat-screen TV, high-speed Internet, 24-hour room service, laptop-size safe, mini-bar and separate shower stall. The meeting space comprises of 1357 square meters. WIFI covers all public areas and meeting rooms, including the pillarless grand ballroom that is interchangeable to suit your needs. Apart from the preferable accommodation and meeting facilities, we offer a distinctive selection of restaurants and bar, state-of-the-art fitness center with resort atmosphere swimming pool and 24-hour gym, and Navigator concierge service.