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eCommerce Coordinator

Posted April 19, 2021

Crestline Hotels & Resorts
Fairfax, VA

About This Job


Crestline Hotels and Resorts is currently on the hunt for a creative and organized eCommerce Coordinator.  The ultimate goal of this role is to maximize the overall performance of hotels through the coordination of improved online presence. 

This position can be based either in the Crestline Corporate Office in Fairfax, VA or the Crestline Regional Office in Virginia Beach, VA.  Prior Hotel experience is preferred, but not required. 



  • Completes content and photos audits on OTA's and 3rd party sites. Makes necessary content updates to OTA’s and 3rd party sites.
  • Completes various projects and audits as they arise to assist in optimizing overall hotel visibility.
  • Ensures consistency, grammar and spelling are accurate, links are functioning and content is up-to-date.
  • Tracks and compiles monthly Ecommerce highlights, opportunities and return on investment with media spend as needed.
  • Reviews, edits and proofs content on hotel websites, email marketing, social media support, and online review sites.
  • Conducts competitor set audits on copy, packaging and messaging for properties as needed.
  • Maintains ongoing Ecommerce task and audit calendar and ensures deadlines are met.
  • Works with regional Sales, Operations, and on-site hotel team members to manage quarterly and/or seasonal copy updates on websites.
  • Aids in research and creation of presentations for management as needed.
  • Maintains updated files for photos, renovations and contact information, and complete data content requests.
  • Performs other related duties as assigned.



High school diploma or GED required.  Bachelor’s or Associate degree in the field is preferred.


A minimum two years of experience in hotel, or sales and marketing field required.

Specific skills and abilities include, but are not limited to the following:

  • Ability to create or edit presentations in PowerPoint.
  • Ability to manage and copy images in content management systems.
  • Detail orientated.
  • Projects focused.
  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Understand how to develop and implement business strategies.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Performs well with frequent interruptions and/or distractions.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

About this Employer

Crestline Hotels & Resorts

3950 University Drive
Suite 301
Fairfax, VA 22030

(571) 529-6100

Corporate Office

Careers and Job Opportunities for Crestline Hotels & Resorts, LLC

Trust, collaboration and powerful partnerships are the keystones to Crestline Hotels & Resorts success. Headquartered in Fairfax, Virginia, and with hotels and resorts in 28 states and the District of Columbia, Crestline is ranked as a top 10 hotel management company. Since its creation in 2000, the company has been a preferred partner of the major hotel brands including Marriott, Hilton, InterContinental Hotel Group, Starwood and Hyatt.

Using its team approach to developing and implementing industry leading Best Practices, Crestline raises the bar for management innovation. Crestline's leadership operates under the premise that "The cornerstone of our business success is forging strong relationships - with our owners, with our associates, and within the communities in which we operate."

Crestline is a team of dedicated hospitality professionals who, each day, make it their top priority to provide excellent guest service while enjoying what they do. They are passionate and prideful about their work and do it with a smile. They respect each other and value being part of an exceptional group of people who are motivated and committed to success and service. Crestline offers opportunities for all employees regardless of their position. Whether you are a room attendant, front desk agent, entry level or senior level manager, if you are passionate about learning and embracing new challenges, you can grow with us throughout your career. In fact, we enjoy one of the industry's highest retention rates and on average, 30% of our positions are filled through promotions and internal referrals. We also provide a comprehensive benefit and leave package.

The hospitality industry is one of the largest employers in the U.S. and we like to think Crestline is one of the best places to enjoy a hospitality career. We believe in growing our talent and offer tuition reimbursement, opportunities to learn through cross-training and development programs, and a variety of ways to enhance your career within the Company. Crestline is growing and we invite you to come be part of our success.