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About This Job

Job description

Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

What you will be doing

  • Handle guest registration and room assignments, accommodating special requests whenever possible. 
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures.
  • Inventory guest room keys according to policy and request re-keying as necessary.
  • Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:


  • High School education or equivalent experience.


  • Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.

Skills and Abilities: 

  • Requires a working knowledge of the Front Desk aspect of Doubletree Hotel Dallas and Cathedral Hill Associates’ services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.
  • Requires knowledge of and ability to operate computer equipment and the reservations system.
  • Ability to read and speak English. Second language is preferred.

About this Employer

DoubleTree by Hilton Hotel Dallas Near the Galleria

4099 Valley View Lane
Dallas, TX 75244

(972) 385-9000

290 Room Hotel

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Property Description

The Doubletree Dallas hotel near the Galleria, in the heart of the exciting North Dallas Corridor, is just a mile from world-class shopping at Galleria Mall. Our central location, just off LBJ Freeway (I-635), puts business or leisure travelers close to the Dallas North Tollway, Stemmons Frwy (I-35E), Central Expressway (US-75), and the George Bush Tollway. DFW International Airport and Dallas Love Field Airport are both less than 30 minutes from our contemporary, full-service atrium hotel in Dallas.With over 200 restaurants, theaters, shopping and entertainment venues in the immediate area, the Doubletree Dallas, TX hotel near the Galleria is the perfect location to capture the sights of this magnificent city. We're near the North Dallas Design District, and only eight minutes from The Grand Spa and Galleria Dallas (complimentary transportation provided based on availability). Tastefully-appointed guest rooms provide a high level of comfort and convenience, while the courteous, professional staff at our Dallas, Texas hotel supplies legendary Doubletree service. HHonors® Floors accommodations on our HHonors Level include upgraded amenities, our incredibly cozy Sweet Dreams® beds, a private lounge, and soft Doubletree Robes. High-speed Internet access is available in all guestrooms and meeting rooms, with wireless HSIA available through our CHA Cyber Cafe©, located on the lobby level.This Doubletree hotel in Dallas, TX boasts 30,000 square feet of flexible meeting and banquet space, including our luxurious Grand Ballroom, which can accommodate up to 1,000 guests. Our guests have full access to a well-equipped fitness center and sparkling outdoor pool. Worked up an appetite? The Chef's Table Restaurant serves up wonderful breakfast and luncheon buffets daily, as well as casual American cuisine for dinner. While you're at it, enjoy a beverage and light fare in The Terrace Bar and Grill.Dallas has so much to offer—from Cowboys Stadium to Southfork Ranch; downtown entertainment districts like the West End and Deep Ellum; family favorites like Hawaiian Falls Adventure Park or Six Flags over Texas. Our caring and professional staff at the Doubletree Hotel in Dallas, Texas looks forward to welcoming you at check-in. As always, our warm signature Doubletree chocolate chip cookie awaits you.