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Front Desk Agent Part-Time

Posted April 19, 2021

Fairfax Marriott at Fair Oaks
Fairfax, VA
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About This Job

  • A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

    What will I be doing?

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

    • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
    • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
    • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
    • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
    • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
    • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
    • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Fairfax Marriott at Fair Oaks

11787 Lee Jackson Memorial Highway
Fairfax, VA 22033

(703) 352-2525

310 Room Hotel

www.marriott.com

Our Hotel

Providing style and substance in a convenient location only 20 miles from the nation's capital, Fairfax Marriott at Fair Oaks is ideal for business travelers and vacationers. Whether you're meeting with clients or discovering the shopping, dining and entertainment at Fair Oaks Mall, we offer amenities that will keep you refreshed and ready for your next activity. After a quick drive from Washington Dulles International Airport to our hotel, catch up on your rest in our modern rooms with plush bedding. When you wake up, take care of any work obligations you might have using our ergonomic workstations and high-speed Wi-Fi, or watch your favorite show on our flat-panel TVs. Order room service when you get hungry, or head down to our delicious on-site restaurant. Guests looking to maintain their exercise goals will be pleased to find a wide selection of equipment at our renovated fitness center.