Search 28,867 current hospitality jobs

Front Desk Supervisor - $350 Sign-On Bonus

Posted July 9, 2021

Residence Inn Boston Marlborough
Marlborough, MA
Apply Now Save this job

About This Job

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred, with at least one year experience at the front desk.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Apply Now Save this job

About this Employer

Residence Inn Boston Marlborough

112 Donald Lynch Blvd.
Marlborough, MA 01752

(508) 481-1500

112 Room Extended Stay

www.marriott.com

Just off the 495 corridor in the heart of metro west

If you’re looking for Marlborough hotels, you’ll love the Residence Inn Boston Marlborough. We’re the newest hotel in Marlborough, MA, and we've perfected the extended-stay experience by combining the comforts of home with a passion for making guests feel welcome. Our all-suite, extended-stay hotel is across from NE Sports Center, close to Solomon Pond Mall, and minutes from Worcester and Worcester Airport. New Energy Alliance, Creganna-Tactx Medical, Sunovion, and other key corporations are nearby, too. Here at our hotel, home comforts and a sense of community help you feel relaxed and connected. Start each day with a free hot breakfast buffet. Work easily with free Wi-Fi and an ample desk. Make a meal in your kitchen - equipped with a cook top, refrigerator, microwave, dishwasher, coffee maker, and utensils. Relax in the pool, or on the Sport Court and putting green. Or unwind at our BBQs and evening receptions. Few Marlborough hotels can match our hospitality!