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Front Office Supervisor

Posted April 29, 2021

Hilton Garden Inn Chesterton
Chesterton, IN
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hilton Garden Inn Chesterton

501 Gateway Boulevard
Chesterton, IN 46304

(219) 983-9500

At A Glance

Relax and unwind in comfort at the Hilton Garden Inn Chesterton hotel. Whether you’re visiting Chesterton for business or leisure, you can relax knowing everything you need is here. Business is easy with meeting space for up to 80 people, complimentary WiFi access and a 24-hour business center. Business guests will appreciate proximity to corporations, including US Steel and ArcelorMittal. You’ll enjoy the cooked-to-order breakfast and great in-room amenities like a hospitality center and HDTV.

This Chesterton, Indiana hotel offers a great location near Interstate 80-90 and Interstate 94, just 10 minutes from Valparaiso University and a five-minute drive from Indiana Dunes State Park. Shop for bargains at the Lighthouse Premium Outlets, only 15 minutes away, or visit Notre Dame – a 45-minute drive from our hotel in Chesterton, IN. Take a trip to Portage to catch a movie at the IMAX Theater or to visit the Bass Pro Shops.

  • Conveniently located near Interstate 80-90 and Interstate 94
  • Easy access to Valparaiso, Portage, Michigan City, Westville, South Bend and Gary, IN
  • Meetings Simplified™ for easier meeting planning