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Sales Manager - Best Western Downers Grove

Posted April 19, 2021

SB Yen Management Group
Hinsdale, IL
Exciting opportunity for experience Sales Manager at a newly renovated Best Western in Downers Grove!

About This Job

Sales Manager

(Currently interviewing for a newly renovated Best Western located in Downers Grove)

Job Summary: 

Generates revenue to meet or exceed budget expectations. Work closely with the General Manager and Corporate Sales Team to assist in developing an effective sales plan and working in tandem with the Brand’s sales initiatives. Executes sales policies and programs to foster and promote hotel patronage toward established sales goals.

Essential Duties and Responsibilities

  • Meet and exceed sales revenue goals through sales actions, initiatives and Brand expectations
  • Respond promptly to all inquiries, lead referrals, and existing clients; resulting in documentation of all communication by the end of the workday, no later than 24 hours
  • Meet individual weekly goals in prospecting, outside sales calls and site visits
  • Utilize sales skills, effectively negotiating prices and closing contracts with established and new accounts
  • Professionally approach and communicate with current and prospective customers, by paying full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate.  Attention to detail is imperative to fully understand the client’s needs as well as having the ability to guide the client and recommend or anticipate the client’s needs to ensure a successful event.
  • Quote Room Rates, Room Rental and F&B prices to potential clients and negotiate Room Rates, F&B minimums and Rental fees with clients during inquiry process
  • Provide tours of guest rooms and event space
  • Prepare proposals and contracts utilizing the templates of SB Yen Management outlining the needs of each individual client within 24 hours
  • Prepare group resumes  for General Manager and staff
  • Meet and greet clients on event dates and supervise as needed to oversee successful execution of the event
  • Ensure prompt and systematic servicing of all business accounts, responsible for proper maintenance of accounts
  • Identify and analyze competition, both locally and regionally.  Keep updated on current sales trends within the market
  • Assist in development and maintaining marketing plan and sales budget in conjunction with General Manager and Corporate Sales Team
  • Share ideas designed to develop new business strategies with team
  • Maintain all sales records and reports, traces of history and potentials, logs of groups not previously accommodated, and mailing lists
  • Maintain active involvement in the surrounding community (i.e, Chamber of Commerce, etc).  Attendance of events based on approval of General Manager or Corporate Sales Team
  • Research and discuss complaints regarding service or accommodations with appropriate manager and report to General Manager
  • Responsible for all areas surrounding group blocks and events, including billing, guest issues, etc.
  • Attend all required meetings within the hotel
  • Performs other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Degree in Business or equivalent combination of education and experience.  Minimum of two to three years of sales experience required; hospitality sales preferred. Excellent leadership skills.  Ability to be innovative and self-motivated. Must be able to work independently and have the drive to succeed.


Ability to work a flexible schedule, including weekends and holidays. Must have a valid driver’s license with a satisfactory motor vehicle record and use of a vehicle which is insured and maintained in good condition. Some travel may be required.


About this Employer

SB Yen Management Group

806 N York Rd
Hinsdale, IL 60521

(630) 325-0661

Management Company

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.