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Director, Venue Management Digital Products

Posted May 6, 2021

Marriott International
Bethesda, MD
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About This Job

 JOB SUMMARY

The Director of Venue Management Digital Products (Applications) will be responsible for developing software products essential to operating a venue. The scope will focus on dinning venues, spas, golf courses and any similar venue that requires reservation management, menu and online ordering, offers and coupons, loyalty programs, digital payment acceptance and digital receipts. This role will play a pivotal role in growing the suite of product offerings that Marriott can offer venue operators.   We would be operating as B2B2C service provider that can provide services that are agnostic to existing reservation systems and point of sales (POS) systems that can integrate into Marriott’s flagship products like the Bonvoy App, Marriott.com and other customer touchpoints.

CANDIDATE PROFILE

Education and Experience

Required:

  • 10+ years in Digital Product Development and Management
  • Direct management of complex budgets in excess of $2M
  • Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups
  • Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes
  • Strong analytical, organizational and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results
  • Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features
  • Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics
  • Strong understanding application development and operating systems and their native capabilities.
  • Technical understanding of content management systems, data call flows, data layers, security, caching, APIs, micro services, SDKs, data networks and data bases (cloud).
  • Has built product/feature roadmaps and delivery schedules
  • Has strong project management skills and has overseen large cross functional teams (15+)
  • Ability to prioritize and communicate priorities to leadership and cross functional teams. Ensure they get completed in an order that drives the most value for the customer and the company.
  • Ability to see the big picture and break down product delivery into manageable technical implementations while delivering value and moving towards the final goal.
  • Ability to pivot from existing plan to address any unforeseen circumstances and maintain calm within the development team.
  • Ability to work in an Agile/Scrum software development practice.
  • Ability to identify new opportunities to drive better customer experiences and/or incremental revenues
  • Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations.
  • Ability to manage and understand Key Performance Indicators (KPIs) and make data driven decisions.
  • Strong problem-solving skills and able to get into the technical weeds to come to a solution.
  • Undergraduate degree or equivalent experience/certification

CORE WORK ACTIVITIES

  • Understand the business customer’s needs and market trends for the services needed by venues
  • Communicate with venue operators and facility vendors to gain insight.
  • Maintain regular cadence with Global Operations business units for Food & Beverage, Golf, Resorts, Spa, Meeting Services with our HQ teams, Continents and countries.
  • Develop, own and maintain product and feature roadmap
  • Design and build applications with agile development teams
  • Develop platforms that support 3rd party capabilities or content
  • Build features for modular consumption (SDKs, APIs, etc) for Mobile Apps, Web, Chrome OS etc.
  • Write requirements for backend systems and project manage them to completion.
  • Ensure venue system interfaces have access to features developed
  • Hardware approval and hardware vendor management
  • System specifications, ie. Minimum system requirements to runs our service.
  • Complete QA in test environments. Maintain a test environment.
  • First Office Application (FOA) for each unique permutation of property systems
  • Global Operations UAT and deployment hand-off.
  • Customer user guide and version control
  • Release management of software updates. Change control and customer communication briefs.
  • Sale and adoption of service. Marketing of the capabilities to properties.
  • KPI definition and tracking

MANAGEMENT COMPETENCIES

Leadership

  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values -Keeps the organization's vision and values at the forefront of employee decision making and action.
  • Managing Change -Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships -Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

  • Developing Others -Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

    • Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs.  Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 
    • IT Business Management – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools.  This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

    • Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning  - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
    • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

www.marriott.com

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What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.

OUR PEOPLE ARE OUR MOST IMPORTANT ASSET

  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture

A "FAMILY-LIKE" WORKPLACE ATMOSPHERE

  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.