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Clerk - Front Desk

Posted April 19, 2021

Embassy Suites Orlando-International Drive South/Convention
Orlando, FL
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About This Job

Description

A Front Desk Clerk is responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

As a Front Desk Clerk, you would be responsible for checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Checking in and checking out of guests.

  • Respond to guest inquiries and in a timely, friendly and efficient manner

  • Provide driving and/or walking directions to guests to local destinations

  • Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions

  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships

  • Provide or obtain accurate information

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 



 


EOE/AA/Disabled/Veterans

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About this Employer

Embassy Suites Orlando-International Drive South/Convention

8978 International Drive
Orlando, FL 32819-9321

(407) 352-1400

244 Room All Suite

embassysuites3.hilton.com

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At A Glance

Newly renovated in 2016, Embassy Suites Orlando-International Drive South/Convention is an all-suite Walt Disney World Good Neighbor® Hotel, nestled in the heart of Orlando's International Drive.

Every room is a spacious, two-room suite at our hotel, offering the perfect choice for families, groups and business travelers. Purchase your Disney Theme Park tickets directly in the hotel lobby and take a complimentary, scheduled shuttle to and from the Walt Disney World® Resort.

Walk or take the I-Ride Trolley to shopping, dining, and attractions along International Drive. We’re also just minutes from popular Orlando theme parks, and if you're in town for a convention, our hotel is conveniently located just 1/2 mile from the Orange County Convention Center.

Enjoy a warm welcome in our modern atrium and relax in one of our newly renovated two-room suites, featuring a separate living room with sofa bed, private bedroom, two HDTVs, and a wet bar with refrigerator and microwave. Start your morning with our free cooked-to-order breakfast and enjoy lunch and dinner in Bar Meets Grille. In the evening, gather in our atrium lobby for our complimentary Evening Reception.