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Front Office Supervisor - Hilton Los Angeles Airport

Posted April 28, 2021

Hilton Los Angeles Airport
Los Angeles, CA
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About This Job

Description

Hilton Los Angeles Airport is in search of a Full Time Front Office Supervisor to join our Front Office team!  What are you waiting for?  Please read the information below, submit your application, and come join the Hilton family!

  • Looking for someone with open and flexible availability to work AM, PM and overnight.
  • Must be able to work weekends and holidays. 
  • At least 1 year of front office experience is required.
  • Prior Supervisory experience is preferred.
  • Ability to provide excellent customer service in a high volume, fast paced work environment.

What will I be doing?


As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
  • Monitor, observe and assist in evaluating team member performance.
  • Monitor lobby traffic and adjust staffing accordingly.

The employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.


Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About this Employer

Hilton Los Angeles Airport

5711 West Century Blvd.
Los Angeles, CA 90045-5672

(310) 410-4000

1,234 Room Hotel

www3.hilton.com

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At A Glance

Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport is ideally situated for business travelers. Our hotel offers 1,234 stylish and comfortable guest rooms in which you can relax. Choose from four terrific dining options, keep on top of work in the business center, and utilize 55,000 sq. ft. of flexible meeting space for seminars and conferences.

Highlights

  • Located a quarter mile from Los Angeles International Airport with complimentary shuttle
  • Hilton Los Angeles Airport parking advantage with secured covered parking
  • 55,000 sq. ft. of meeting space including the 13,585 sq. ft. Plaza Ballroom
  • Hilton Los Angeles Airport hotel with LAX hotel specials and deals
  • Four dining venues including Andiamo, a northern Italian restaurant. Guests enjoy choices of American and Chinese breakfast buffets.
  • Green Seal™ Bronze certified, environmentally friendly Los Angeles hotel