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Duty Engineer

Posted April 20, 2021

Courtyard by Marriott Dallas Plano/The Colony
The Colony, TX
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About This Job

JOB OVERVIEW: Ensure a safe, efficient, well-maintained hotel environment while providing maintenance services to guests in a courteous, professional and engaging manner.

Responsibilities

  • Assist hotel guests with any guest room maintenance issues (plumbing, lighting, electrical, painting, etc)
  • Perform preventative maintenance responsibilities on all guest rooms as assigned
  • Maintain all mechanical items in guest rooms and public areas.
  • Work as a team to keep the back of house areas and equipment in safe, good working order.     
  • Clean all work areas after completing job.
  • Assists mechanics and external contractors in repairs of hotel property and equipment.
  • Completion of all assigned work orders and daily tasks.
  • Receive direction for house calls via GXP or cell phone.
  • Have a thorough understanding of fire alarm procedures and other emergencies.
  • Have a thorough understanding of Marriott rules and regulations.
  • Have a thorough understanding of OSHA rules and regulations.
  • Be familiar with all hotel amenities and  hotel facilities
  • To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales)
  • Maintain Standards of guest service
  • Aid guests in locating other areas of the hotel (walk them to destination if possible)
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
  • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
  • Effectively operate computer, two way radio, power and hand tools required to complete responsibilities.
  • Deliver personalized, memorable guest experiences
  • Perform other duties | special projects as assigned by Engineering Management

Qualifications

  • Excellent customer service and problem solving skills
  • Must possess painting, plumbing, electrical, minor carpentry, lighting and computer skills. 
  • Maintain a professional business appearance, attitude, and performance
  • Prior building maintenance experience and/or relevant technical training  
  • Walk, stand, climb, bend, reach over-head, squat and kneel for long periods at a time, as the position requires constant motion. Crawling for short periods of time.
  • Move, lift, carry and push items weighing up to 50-100lbs without assistance. Candidates must be able to utilize step stools and ladders effectively.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.    Maintain a professional appearance and manner at all times.     Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Climbing, reading, standing, walking and routinely lifting 25 lbs to 50 lbs.   Must be able to receive instructions and communicate progress of work assignments.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:  

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Courtyard by Marriott Dallas Plano/The Colony

5917 Stone Creek Drive
The Colony, TX 75056

(214) 469-2525

128 Room Hotel

www.marriott.com

Our Hotel

Featuring a prime location near many popular entertainment and sports venues including Dr Pepper Arena, The Star in Frisco and Toyota Stadium, our hotel is perfect for the modern business traveler or vacationer. Get a good night's sleep in luxury bedding in our modern rooms, or take care of your business obligations with free high-speed Wi-Fi and ergonomic workstations. PURE rooms are available for the hypoallergenic guests or premium suites ideal for families or travelers looking for more space. When you get hungry, stop by The Bistro for a delicious American breakfast or dinner, or a signature beverage made with Starbucks® coffee. Once you've fueled up, head over to our fitness center to get a workout in using our huge selection of cardio equipment and free weights, then cool off with a refreshing dip in our sparkling outdoor pool complete with waterfall and fire pit.