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Housekeeping Manager

Posted April 20, 2021

Hilton Garden Inn Newtown Square Radnor
Newtown Square, PA
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About This Job

As the Housekeeping Manager, you are responsible for administering and coordinating housekeeping functions in assigned sections. You will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and gym/health club. Supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses. Here is your main responsibility As the Housekeeping Manager, you are responsible for administering and coordinating housekeeping functions in assigned sections. You will supervise daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas and gym/health club. Supervise the laundry operations. Recommend and implement procedural changes. Monitors inventories and expenses.
These are what you need to do:
  1. 1.Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
  2. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. 
  3. Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service oriented manner
  4. Maintain regular attendance based on property needs and standards
  5. Use proper two-way radio and phone etiquette at all times when communicating with co-workers
  6. Inspect staff's work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
  7. Oversee the organized closing of the floors procedures at the end of the day are followed, ensuring the room attendant's carts are clean and restocked
  8. Ensure that daily records assignments are completed, signed off on and turned into housekeeping office on time
  9. Maintain key control system; collect all keys and assignment sheets daily at the end of each shift
  10. Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance
  11. Submit proper documentation regarding poor work performance, misconduct, attendance issues and improper attire
  12. Ensure that all staff takes their 30-minute meal breaks and rest periods
  13. Handle items for "Lost and Found" according to standards
  14. Inspect all VIP rooms and report their availability to the Front Desk
  15. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, Springboard policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  16. Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  17. Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  18. The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.6. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  19. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  20.  Must have open availability to work weekday, weekends and holidays.
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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About this Employer

Hilton Garden Inn Newtown Square Radnor

3743 West Chester Pike
Newtown Square, PA 19073

(484) 420-7500

Managed By

A Beautiful Hotel in Growing Ellis Preserve Area

Be near it all when you stay at Hilton Garden Inn Newtown Square Radnor. Nestled amid the 260-acre Ellis Preserve, our hotel is a quick walk to shops, restaurants and services and just a mile from two major business parks. Discover the natural beauty of Pennsylvania while you’re here – Ridley Creek State Park and Longwood Gardens are minutes away – or explore Historic Philadelphia or Valley Forge National Historical Park.

Our rooms and amenities in Newtown Square, PA make you feel at home. Enjoy tasty American favorites in our casual restaurant and lounge, and grab snacks and drinks anytime from our Pavilion Pantry®. Our complimentary fitness center offers changing rooms and the latest equipment for inspired workouts, and Ellis Preserve offers a relaxing setting of beautiful green space for walks or jogs. Host meeting and events for up to 48 guests in our state-of-the-art function spaces.