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Housekeeping Supervisor

Posted April 20, 2021

Hilton Philadelphia City Avenue
Philadelphia, PA
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Business is growing and so is our team!! The Hilton City Avenue is looking to add a Housekeeping Supervisor!! This is a great opportunity for that skilled individual to continue to grow his / her career!!

About This Job

Essential Functions
  • Supervise the Housekeeping staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.  Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.  Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
  • Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.   Ensure proper use of cleaning equipment and supplies.   
  • Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
  • Ensure maintenance problems are promptly reported to Engineering through proper channels.
  • Order supplies and maintains accurate inventory as assigned.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Log items into the Lost and Found and respond to inquiries regarding lost items.
  • On time and at work when scheduled and in proper uniform.
  • Attend department meetings as scheduled.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
  • Consistent professional and positive attitude and actions when communicating with guests and associates.
  • Comply with all company policies and procedures.
  • Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
  • Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
  • Check with the manager/supervisor before leaving the work area for any reason.
  • On-time and at work when scheduled, and in proper uniform.
  • Attend department meetings as scheduled.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Report any incidents of guest dissatisfaction or other matters of significance to the manager so that corrective measures may be taken.
  • Any other tasks/duties as requested by management.
Qualifications

The Company may consider an equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. 

Education and Experience
  • High school education plus schooling in hospitality management, business or related experience.
  • Two or more years of related experience.
  • Familiarity with hospitality industry practices preferred.
Skills and Abilities
  • Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures.
  • Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance
  • Knowledge of housekeeping principles and practices along with proper use of cleaning equipment and supplies.
  • Ability to compile facts/figures in a timely manner; identify, investigate and resolve matters.
  • Ability to follow an appropriate course of action based on policies and procedures.
  • Ability to operate a computer, phone and other office equipment.
  • Attention to details with good organizational and efficient time management skills.
  • Display consistent professional leadership with effective listening and communication skills.
  • Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  • Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment.  While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.  Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds.  The job requires close vision with or without corrective lenses.  This position may be required to operate a motor vehicle.

compensation: Market Competitive

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About this Employer

Hilton Philadelphia City Avenue

4200 City Avenue
Philadelphia, PA 19131

(215) 879-4000

207 Room Hotel

www3.hilton.com

Managed By

At A Glance

Located across from the Bala Cynwyd Business District, Hilton Philadelphia City Avenue is within walking distance to shopping and dining. Discover nearby historical Philadelphia attractions just a few minutes’ drive of the hotel. Choose our hotel for comfortable guest rooms with in-room amenities, delicious hotel dining, and on-site amenities including an indoor pool.

  • 207 spacious guest rooms with WiFi and views of the Philadelphia skyline  
  • Hilton hotel accommodations just 5 miles from downtown Philadelphia
  • Across from Bala Cynwyd Business District
  • 12 miles from Philadelphia International Airport
  • Delmonico's Steakhouse and Polo Lounge 
  • Over 35,000 sq. ft. of Philadelphia meeting and function space