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Hotel Manager

Posted June 20, 2021

1 Hotel Nashville
Nashville, TN
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Making the world a better place, one extraordinary leader at a time. Join our leadership team.

About This Job

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

About Us...

1 Hotel Nashville (Winter Q1 2022)

Nestled in the heart of downtown Nashville, situated next to the Music City Center and the Country Music Hall of Fame, the highly anticipated 1 Hotel Nashville will be the first mission-driven sustainable luxury hotel in the city. Capturing the beauty of nature, 1 Hotel Nashville will feature 215 eco-conscious guestrooms and suites, a wellness spa, yoga studio and fitness center, 32,000 sq. ft of event space, rooftop bar, lounge and restaurant offering clean and sustainably sourced farm-to-table cuisine.

As part of the 1 Hotel Nashville team, you’re welcoming friends, old and new, while connecting them to the community around you. It’s natural and uncomplicated. It’s an opportunity to deliver informed service with a conscience in a way that’s distinctively you.

The Opportunity...

One of the most important roles at 1 Hotel Nashville is now open. Our dream Hotel Manager is a proven thought leader, an experienced innovator, true tastemaker and hospitality guru. They're energetic, exuberant and impeccably spoken, as well as a beloved leader and mentor for almost anyone on the 1 Hotel Nashville team. The role will also oversee all aspects of the hotel’s daily operations, from maximizing ROR to going above and beyond to fulfill specific guest requests. You’ll play a key role in supporting the Executive Committee’s achievement of its objectives, and you’ll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It’ll be your job to foster one that’s constantly evolving—improving every employee’s work life, and giving them a life outside work.

About the position...

  • Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution.
  • Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
  • Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
  • Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
  • Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
  • Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
  • Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
  • Ensure proper controls are in place and policies are established and followed by all team members.
  • Establish and maintain open, collaborative relationships and ensure direct reports do the same.
  • Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings).
  • Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
  • Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
  • Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
  • Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.

About you...

  • Passionate about leading a hotel operations team with a minimum of 6 years of progressive related work experience in a luxury hotel environment.
  • Prior experience as a Director of Rooms or Director of Food & Beverage required
  • A post-secondary diploma or degree would be a plus.
  • An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
  • Excels at communication, both verbal and written.
  • Is flexible and willing to meet the demands of a 24-hour operation.

The Perks...

  • Designed by nature work environment 
  • Work/Life Balance - Generous Paid Time off, paid sick days, and holiday pay
  • Wellness - Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living; delicious, healthy complimentary snacks and beverages.
  • Retirement Planning - 401(k)/Retirement Savings Plan 
  • Career Advancement Opportunities - Were growing rapidly and with growth comes advancement opportunities! 
  • SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
  • Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! 

SH Hotels & Resorts is committed to providing diversity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect and inclusiveness without regard to race, color, religion, sex, national origin, citizenship, age sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.

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About this Employer

1 Hotel Nashville

710 Demonbreun St
Nashville, TN 37203

215 Room Hotel

Managed By

1 Hotel Nashville

Nestled in the heart of downtown Nashville, situated next to the Music City Center and the Country Music Hall of Fame, the highly anticipated 1 Hotel Nashville will be the first mission-driven sustainable luxury hotel in the city. Capturing the beauty of nature, 1 Hotel Nashville will feature 215 eco-conscious guestrooms and suites, a wellness spa, yoga studio and fitness center, 32,000 sq. ft of event space, rooftop bar, lounge and restaurant offering clean and sustainably sourced farm-to-table cuisine.

As part of the 1 Hotel Nashville team, you’re welcoming friends, old and new, while connecting them to the community around you. It’s natural and uncomplicated. It’s an opportunity to deliver informed service with a conscience in a way that’s distinctively you. 

  • Opening in November 2021
  • Located in the SoBro Area of Nashville, across from Music City Center and 2 blocks from the Bridgestone Arena
  • 215 Guestrooms & Suites with two Presidential Suites

Food & Beverage

  • 32,204 sq ft of event space
  • 1 Kitchen
  • Lobby Bar & Lounge
  • Roof Top Bar & Lounge
  • Neighbors Cafe
  • In-Room Dining

Amenities

  • Bamford Spa
  • Anatomy Fitness Center & Yoga Studio

We are growing

The upcoming locations for 1 Hotels mark an exciting chapter for the brand, positioning 1 as an international leader in environmentally-responsible hospitality and innovation. This expansion is the beginning of a global growth plan to bring the brand and its mission to new audiences

Sprouting Soon:

  • 1 Hotel Nashville
  • 1 Hotel Cabo
  • 1 Hotel Hanalei Bay
  • 1 Hotel London Mayfair
  • 1 Hotel Melbourne
  • 1 Hotel Mission Bay
  • 1 Hotel Paris
  • 1 Hotel San Francisco
  • 1 Hotel Toronto

SH Hotels & Resorts is committed to providing diversity and equity in our workplace that is representative at all levels, for the communities we serve. We celebrate equal employment opportunities embracing an environment of mutual respect and inclusion that embraces race, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity/expression, or any other characteristic protected by law. It’s a responsibility we all share—it’s 1 world.