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Full-Time Guest Services Representative

Posted April 21, 2021

Hampton Inn and Suites Denver/South-Ridgegate
Lone Tree, CO
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Full-Time Guest Service Representative

About This Job

The Hampton Inn & Suites – Denver/South-Ridgegate is seeking a full-time front desk clerk.  The ideal candidate will possess good communication skills, be a successful problem solver while maintaining a professional demeanor, and possess core customer service values and attention to detail. This individual must be energetic and motivated with an outgoing personality.  Hotel experience is preferred, but not necessary.  Hilton hotel experience is a plus!

Please note the following job requirements:

REPORTS TO: Front Desk Supervisor

GENERAL SUMMARY:  Guest Service Representatives are responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Hampton/Hostmark standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the Front Desk in accordance with Hampton standards.
  • Maintain proper operation of the phone system and ensure that all Hampton performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Hampton/Hostmark policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

KNOWLEDGE, SKILLS, & RESPONSIBILITIES REQUIRED:  

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must maintain composure and objectivity while under pressure.

We are an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expressions, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law.  In addition, we will provide reasonable accommodations for qualified individuals with disabilities.  Our locations are drug-free. Background checks are required before employment begins. 

compensation: DOE

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About this Employer

Hampton Inn and Suites Denver/South-Ridgegate

10030 Trainstation Circle
Lone Tree, CO 80124

(303) 790-4100

106 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to our Hampton Inn & Suites Denver/South-RidgeGate hotel. Ideally located in the community of LoneTree, Colorado, our convenient Denver hotel is located near the Meridian Business Park and just minutes away from SkyRidge Medical Center, LoneTree Arts Center and Park Meadows Retail Resort. Enjoy proximity to major businesses and discover popular attractions with ease from our Hampton Inn & Suites Denver/South-RidgeGate hotel.

Our inviting South-RidgeGate hotel offers a fantastic range of amenities to help make your stay memorable. Start your day right grabbing one of our free Hampton On the Run™ Breakfast Bags, available 7 days a week.

Re-energize with an invigorating workout in the modern fitness center, catch up with work in the free business center, and enjoy free high-speed internet access throughout the hotel. After a busy day, retire to a comfy guest room and unwind on a clean and fresh Hampton bed®. Stay connected with free high-speed internet access or simply relax and watch TV.