Posted April 22, 2021The DoubleTree by Hilton Tampa Rocky Point Waterfront
Come Join the Doubletree Waterfront Team!
In this role, you will be responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals, groups or airline crew manifests. In addition, the Group Rooms Coordinator will assist the Front Office operations. This position will be responsible for the Sales Team’s Group Blocks and detailing along with Front Desk Airline Crew Manifests and details. This position is a shared role reporting to the Director of Sales & Marketing and the Front Office Manager.
Prepare group history, billing information, deposits, filing, and VIP information.
Maintain accurate filing system for groups/crew and ensure that each group block is traced.
Enter, modify and update group block information/crew manifests in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations.
Record group rooms and revenue in the property management system.
Work directly with team managers to coordinate room blocks for their team travel.
Manage all group block requests for designated events, prepares all event documentation and coordinates with hotel contracting department.
Make and answer a high volume of calls and emails, maintaining a rapid response rate according to agreed standards. Log communication, where required and maintain detailed and accurate records.
Assist in any other tasks and responsibilities as assigned.
Education & Experience:
High school diploma or GED equivalent required.
1-2 year’s experience in administrative position preferred.
Basic secretarial knowledge such as business letters formats and telephone etiquette. Excellent telephone skills and manners; ability to interact with fellow associates and customers of the hotel, both via phone, and in person. Working knowledge of Microsoft Word 97 or higher. Ability to read, write and speak the English language, using excellent grammar and communication skills. Knowledge of Microsoft Excel and Power Point.
Our full time associates after completing 60 days of employment have the following benefits:
Health, Dental & Vision Insurance
Short term disability
Long term disability
Voluntary Term Life Insurance
Flex Spending Accounts
3050 N. Rocky Point Dr. West
Tampa, FL 33607
203 Room Hotel
The DoubleTree by Hilton Tampa Rocky Point Waterfront is ideally located in Rocky Point with views of the bay. Close to beaches, shopping, dining and entertainment, now renovated with 291 rooms this Tampa Bay hotel offers a waterfront location near the Tampa Westshore area. Appreciate complimentary WiFi throughout the hotel. Use the complimentary shuttle to get to the Tampa International Airport. Visit nearby sports venues such as the Amalie Arena, Tropicana Field and Raymond James Stadium.