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Front Desk Clerk (Full-Time)

Posted April 22, 2021

Courtyard by Marriott Charlottesville - University Medical Center
Charlottesville, VA
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Courtyard by Marriott Charlottesville - University Medical Center

1201 West Main Street
Charlottesville, VA 22903

(434) 977-1700

139 Room Hotel

www.marriott.com

Our Hotel

Located in the heart of downtown, walk to the University of Virginia, UVA Medical Center, Scott Stadium, John Paul Jones Arena and the Downtown Mall featuring unique shopping, dining and entertainment venues. Venture out and explore popular attractions, Monticello, Brew Ridge Trail and Monticello Wine Trail all located within minutes from our UVA hotel. Relax and rejuvenate in one of our well-appointed guest rooms and suites featuring plush bedding to inspire a restful night’s sleep. Free WiFi allows you to conduct business and social tasks while enjoying healthy breakfast and dinner selections, signature cocktails and Starbucks® coffee from our on-site restaurant, The Bistro®. On-site meeting space and a fitness center are also available for you to enjoy.