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Entertainment Representative, Part-Time

Posted July 21, 2021

San Manuel Casino
Highland, CA
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About This Job


Under the direction of the Entertainment Venue Supervisor, the Entertainment Representative is responsible for selling tickets for entertainment company events, and Slot tournaments. Entertainment Representatives are also responsible for daily sales and stocking of supplies, maintenance and accuracy of sales, working the entertainment venues, will-call, and in house events. They are also responsible for consistently providing our guests with world-class quality service by exceeding guest’s expectations.

Essential Duties & Responsibilities

  • Sales of event tickets at the Box Office for walk-ups.  Informs guests about upcoming shows or events over the phone or in person.
  • Provides up to date and accurate information regarding event tickets/entertainment venues.  Accepts/processes phone reservations for events and placing orders in Will Call. Verifies ID/credit card to release will-call tickets for sales and release of tickets.  Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed.
  • Promotes/issues the Player’s Club card.
  • Sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events.
  • Assists all entertainment venue counts and line control.
  • Assists with monitoring back of house areas.  Participates with event set up and breakdown.
  • Assists with artist if required to sell Artist merchandise
  • Exceeds customer expectations and remains passionate about service improvements.
  • Monitors and keeps work area clean and safe.
  • Perform other duties as assigned to support the efficient operation of the department. 



  • Must be 21 years of age.
  • High School Diploma or GED required.
  • Minimum six (6) months guest services or cash handling experience required.
  • Must be able to multi-task effectively and handle a high volume of monetary transactions, error free.
  • Intermediate experience in Word and Excel preferred.
  • Must be able to clearly speak, read and write in English language.
  • Must maintain good personal grooming habits and carry self in a professional business manner.
  • Maintain the passion necessary to execute world-class service to every guest.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.  As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

San Manuel Casino

777 San Manuel Boulevard
Highland, CA 92346


429 Room Casino

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About the company

San Manuel Casino  is located in Highlands, CA, just 60 minutes from downtown Los Angeles, and a short drive from LA-Ontario International Airport. The gaming facility is operated by the San Manuel Entertainment Authority, an economic instrumentality of the San Manuel Band of Mission Indians. The casino floor contains over 4,800 of the latest and most innovative slot machines in a state-of-the-art facility. It features over 130 Vegas-style poker and blackjack tables, an exclusive high-limit room, and a designated Poker room.

Food & Beverage venues include Big Mo’ Cafe, Tutu's Food Court with fast-food options around the clock, Rock & Brews with a wide selection of craft burgers and craft beer from around the world, as well as legendary comedian George Lopez's Chingon Kitchen, which provides an authentic Mexican dining experience. Guests can dance the night away with DJ's at Bar Bar Bar, listen to Rock'n Roll tribute bands on stage at Rock & Brews, or enjoy Latin music at George Lopez's Chingon Tequila Lounge.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry. At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be. Apply today to join our team!