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Guest Service Representative (PM Shift)

Posted May 19, 2021

Courtyard San Diego Sorrento Valley
San Diego, CA
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About This Job

JOB SUMMARY

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.

Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Courtyard San Diego Sorrento Valley

9650 Scranton Road
San Diego, CA 92121

(858) 558-9600

149 Room Hotel

careers.marriott.com

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About Us

Spacious accommodations, innovative amenities and outstanding customer service come standard at Courtyard San Diego Sorrento Valley. Located just off of the 805 in North San Diego, our hotel offers quick access to an array of popular attractions, including the University of California, San Diego (UCSD), Torrey Pines Golf Course, MCAS Miramar and a variety of dining, nightlife and sensational SoCal beaches. San Diego International Airport (SAN) is just 15 miles from our front doors. When it's time to unwind at the end of an action-packed day, decompress in spacious, stylish accommodations featuring free high-speed Wi-Fi, ergonomic workspaces and LCD TVs with premium cable. Sleep deeply on thick mattresses topped with plush bedding, then wake up with specialty Starbucks beverages and satisfying breakfast options at The Bistro, also open for dinner. Stay active in our fitness center or outdoor pool, or gather a group in either of our two flexible event venues. Book a stay at our high-tech hotel near UCSD today!