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Locker Room Attendant

Posted April 22, 2021

Balboa Bay Resort
Newport Beach, CA
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Are you passionate about Hospitality and want the opportunity to demonstrate your skills in a luxury resort environment? We are looking for Men's Locker Room Attendant who has a desire to support our Spa to anticipate needs and exceed expectations!

About This Job

Position Summary: 

Welcomes and attends to all Spa guests.  Ensures overall cleanliness and appearance and supplies all Spa areas according to department procedures and standards to exceed guest satisfaction.   

Duties & Responsibilities  

  • Warmly greets and welcomes guests upon arrival.  Provides general spa orientation and offers guest amenities such as water, robes, towels, slippers, refreshments, etc.  Answers general questions about property and amenities.  May escort guests to/from treatment rooms. 
  • Maintains cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, spa/salon locker room, fitness center, and lounge areas. Disposes of trash and dirty linens in the proper area. Stocks towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. 
  • Maintains linen closet in a clean, neat and orderly manner.  Assists with restocking as assigned. 
  • Responds to guest requests pertaining to spa cleanliness, amenities and linen to exceed guest satisfaction. 
  • Immediately reports any noted repairs or maintenance of spa or public areas. 

Other Responsibilities/Supportive Functions: 

  • Prepares coffee and other beverages as assigned.  Arranges for restocking of used items.  Serves spa lunches, beverages or snacks as needed. Straightens magazines and ensures flower arrangements are fresh with clean water. 
  • Retrieves, stocks, restocks and stores the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations.  
  • Returns any items found in lockers, treatment rooms, hallways, etc. to the Spa department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it. 
  • Cleans all corridors, pool and service areas as assigned. 
  • Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. 

Qualifications (relevant experience, education and training):

  • No formal education required.   
  • Prior housekeeping experience in a hotel spa environment preferred. 
  • Requires ability to serve needs of guest through use of the phone, computer and face-to-face interactions.  Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.  Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.   
  • Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.  
  • Completes all training and continuing education as required. 
  • Ability to read and comprehend simple instructions, short correspondence and memos. 
  • Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.  Work schedules will include working on holidays, weekends and alternate shifts.   
  • Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures.  Completes required training as scheduled. 
  • Must maintain a clean and appearance and professional demeanor. 
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About this Employer

Balboa Bay Resort

1221 West Coast Highway
Newport Beach, CA 92663

Telephone (949) 630-4170
Reservations (949) 645-5000

159 Room Resort

balboabayresort.com

Our Resort

Enjoy luxury, comfort, style and service – perfectly balanced at the only waterfront resort in Newport Beach with a relaxing and casual spring retreat.

Relax in your bay view room, indulge at the spa, satisfy your taste buds with craft cocktails and seasonal water-to-table cuisine, and embrace the bay breezes and sunshine – all right along the water's edge of the Balboa Bay.

Our resort welcomes business and individual events with flexible meeting space and a courteous staff. An intimate setting along Newport coast, we offer all the capabilities of a large-scale conference resort. Indoor and outdoor spaces for meetings include ballrooms, a bay front lawn, and numerous private rooms with attached terraces to take in all the gorgeous California views.