Search 25,856 current hospitality jobs

Evening Guest Service Representative

Posted May 23, 2021

Residence Inn by Marriott Madison West/Middleton
Middleton, WI
Apply

About This Job

The Middleton Residence Inn is hiring an Evening Guest Service Representative! Hours for this position will be 3:00 pm - 11:00 pm.
**$1000 sign-on bonus!!**** Starting wage for this position is $14.00 per hour but final wage will be based on experience**North Central Group maintains high standards of cleanliness and hygiene at our properties and has taken additional measures to make our protocols even more rigorous. Click here for more information on what our properties are doing to keep you safe.
Our team members are the foundation of our company's commitment to excellence. North Central Group takes great pride in the inclusive culture we have created across our portfolio of exceptional properties. Join our family owned business where we create a fun, safe and supportive environment for our team members to thrive and grow in.
  • Mission and Core Value: At NCG, we strive to be the best and offer you the best career
  • Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service
  • NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family
  • There is always time for fun: We celebrate our Team Members and reward their successes
  • Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, Health, Dental, and Vision plans and more!
Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.  
Responsibilities:
  • Greet and interact with guests in a warm, friendly and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff and guests
Qualifications:
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
With nearly 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, clients and to the communities in which we live and work. Our company operates 25+ award-winning properties in five states within the Marriott and Hilton family of brands. Check out our jobs at www.ncghotels.com/careers and join our growing team! 
North Central Group is an Equal Opportunity Employer.
Apply

About this Employer

Residence Inn by Marriott Madison West/Middleton

8400 Market Street
Middleton, WI 53562

(608) 662-1100

122 Room Extended Stay

www.marriott.com

Managed By

Our Hotel

Our hotel is situated near companies including Accuray, American Girl, Electronic Theatre Controls, Fiskars, and Epic. After exploring the area, kick back in comfort in our spacious suites. Accommodations provide separate living areas and fully equipped kitchens as well as complimentary Wi-Fi and our free grocery shopping service. Begin your day the right way at our free breakfast buffet serving healthy and hearty options. When you're in need of on-the-go snacks and beverages, stop by The Market. Maintain an active lifestyle throughout your travels in our fitness center and indoor pool. We also feature a Sport CourtⓇ for playing basketball. Take advantage of our hotel's amenities including a laundry room, boardroom, and outdoor patio complete with a grill. 

About the company

North Central Group is a leader in the development, operation and ownership of premium full and select-service hotels. Established in 1981 by our Chairman David Lenz, North Central Group owns and operates more than 25 hotels under multiple franchise brands within the Hilton and Marriott family. We leverage our unparalleled expertise to provide hotel management services; hotel development services; as well as hotel renovation and construction management services to exceptional property owners throughout the U.S.

You’re committed to be the best at what you do and you’re passionate about helping others. We feel the same way at North Central Group. It’s how we’ve evolved into a leading hospitality company, representing the highest quality hotel brands in the industry – and a respected employer invested in the success of our team members.

We believe attracting, developing, and retaining top talent has and always will be our competitive advantage. With our enduring commitment to provide exceptional service to our guests, we hire the very best individuals who are caring, friendly and take genuine pride in their work.