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Director of Social Catering

Posted June 20, 2022

Arizona Grand Resort & Spa
Phoenix, AZ
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About This Job

Summary of Position:

Lead the Social Catering Team and direct reporting managers in meeting individual and team production goals, while maximizing profits in the wedding and social catering event market for both the Arizona Grand Resort & Spa and The Scott Resort & Spa.  In addition, meet and exceed personal revenue goals by actively seeking new clients, retaining repeat clients, providing a high degree of service to clients and effectively communicating with all departments at each resort

Essential Functions:

  • Supervise, mentor and monitor the performance of direct reporting social catering sales and service managers, ensuring proper catering sales techniques, office procedures, and event coordination.  Assist in coordination of staff meetings for the purposes of training and sales coordination.
  • Regularly review pace, funnel and lead log with Catering team to ensure team goals are being met.
  • Construct annual social catering budget, and provide monthly forecasts and variance reports.
  • Evaluate and implement strategic initiatives to increase department revenues.
  • Review and approval of social catering contracts.
  • Management of GM customer communication process.
  • Analyze social catering trends and provide detail documentation for sales leaders and owners.
  • Ensure team follows through on all leads within 48 hours.
  • Meet and conduct all site inspections on property.
  • Update accounts and most current lead source.
  • Update all accounts with current contacts and decision makers for direct mail campaigns.
  • Develop an industry newsletter specific to the sales managers industry and mail quarterly.
  • Maintain continuous communication between Sales, Spa, Club, Conference Services and the customer at all times.
  • Keep detailed notes and execute written agreements with all vendors and customers.
  • Prospect and qualify new social catering clientele from all available resources.
  • Ability to perform all essential functions within two weeks of employment.
  • Other tasks as assigned by the VP of Sales & Marketing.

Qualifications:

Education: High School Diploma required, college degree preferred.

Experience:Must have 2+ years of hotel social catering leadership experience, along with a minimum of 2+ years of hotel social catering sales experience.

Certificates or Licenses:N/A

Knowledge, Skills, and Abilities:

  • Ability to handle multiple tasks at one time
  • Ability to use Microsoft Office, Delphi, and Windows operating system
  • Skilled in sales presentations and utilizing sales tools such as PowerPoint, Excel and various digital collateral
  • Ability to manage details effectively
  • Ability to negotiate effectively
  • Skilled at verbal and written communication
  • Ability to maintain a professional image in tough situations
  • Demonstrate the Resort’s service standards and AAA Diamond standards

Personal Characteristics:

  • Strategic in nature, with the ability to think through situations and act accordingly.
  • Behaves ethically
  • Organized.  Maintains an organized workspace, maintaining important documents pertinent to job
  • Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
  • Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
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About this Employer

Arizona Grand Resort & Spa

8000 South Arizona Grand Parkway
Phoenix, AZ 85044

(602) 438-9000

744 Room Resort

www.arizonagrandresort.com

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Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona's most naturally beautiful places. The region's only AAA Four-Diamond all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the nation and the most visited hiking destination in the state. The resort is conveniently located just six miles from Phoenix’s Sky Harbor International Airport and features a variety of amenities including, an 18-hole golf course, 7-acre water park, 20,000 square-foot athletic club, full service spa and salon, six on-site restaurants, and much more.

Whether attending an event, making a quick getaway or taking the annual family vacation, you'll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the company

As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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