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Cocktail Server- Lounge

Posted November 23, 2021

Sandia Resort & Casino
Albuquerque, NM
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About This Job


Position Summary

Serves beverages to patrons in dining and bar establishment.

Supervision Exercised

Reports to Supervisor

Major Duties and Responsibilities

  • Takes beverage order and relays it to bartender (order taken within 3 minutes).
  • Offers customer another round within 3 minutes of finishing drink when guest is showing no visible signs of intoxication.
  • Participation in Daily Stand Up Meetings to ensure property communications are understood.
  • Timely completion of computer assisted training as required.
  • Collects order from bartender, adds appropriate garnish, places on tray, and serves to guests with cocktail napkins.
  • Empowered to address feedback of guests and informs supervisor as necessary
  • Maintain knowledge of all in-house services as well as local information and be able to assist guests when solicited.
  • Responsible for maintenance of tables regarding the ongoing removal of empty glassware during service and the complete clearing of tables after guests have departed
  • Suggestively upsells guests at every interaction
  • Utilizes guests names when known at the time that the tendered bill is presented.
  • Adheres to the property standards on appearance at all times.
  • Responsible for accurately tendering and presenting check to guests
  • Completion of all opening and closing side work as assigned per each shift. 
  • Maintains possession of a valid alcohol certificate in conjunction with a valid form of identification at all times while serving alcohol. 
  • Additional duties as assigned by Management.

Secondary Duties and Responsibilities

Knowledge, Skills and Abilities

  • Qualified candidate must have excellent customer service, sales and food/beverage service skills.
  • Knowledgeable of brand selections, prices, and garnishes.
  • Knowledgeable of basic sanitation.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


Minimum Qualifications, Education and Experience


  • One (1) year serving experience in an establishment that serves beer, wine, and spirits.
  • Must be at least 21 years of age.


  • High School Diploma, GED certification or equivalent.

Licensing Status

  • Must be able to successfully pass a stringent background investigation.
  • Must obtain and maintain a New Mexico Alcohol Server’s License within 30 days of hire date.
  • Will require a post-offer, pre-employment and random drug screening.

Working Conditions

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, and stoop, kneel, crouch, or crawl.  The employee frequently is required to walk, climb, or balance, and talk or hear and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions.  The employee is occasionally exposed to extreme heat. The noise level in the work environment is usually loud.

  • Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
  • Work hours subject to change with overtime work required.
  • Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
  • Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
  • Duties may involve walking, standing for long periods of time, sitting and crouching.
  • Specific required movements include the following:
    • Trunk- bend, twist, rotate, push, pull, carry.
    • Arms – reach, carry, lift, twist, and rotate.
    • Legs – lift, push, pull, twist, and rotate.
    • Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.

Additional Information

Salary: $4.77 – $5.96 Per Hour + Tips

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Sandia Resort & Casino

30 Rainbow Road, NE
Albuquerque, NM 87113

(505) 796-7500

228 Room Casino

The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!