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Front Desk / Night Auditor

Posted June 1, 2021

Hampton Inn Tampa/Riverview/Brandon
Tampa, FL
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About This Job

The Hampton Inn by Hilton Tampa Riverview is looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.

JOB DESCRIPTION

As a Night Auditor/Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.
  • Prepare Breakfast
  • Light cleaning

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hotel experience is a plus
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

Benefits

  • Our full time associates after completing 90 days of employment have the following benefits:
    • Health, Dental & Vision Insurance
    • Short term disability
    • Long term disability
    • Voluntary Term Life Insurance
    • Flex Spending Accounts
    • Personal Days
    • Holiday Pay
    • Jury Duty Pay
    • Funeral Pay
    • Travel Discounts
    • Direct Deposit
  • Our full time associates after one year of employment have the following benefits:
    • Paid Vacation Time
    • 401k Retirement Plan
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About this Employer

Hampton Inn Tampa/Riverview/Brandon

10240 Causeway Blvd.
Tampa, FL 33619

1-813-497-4590

100 Room Hotel

www.hilton.com

Tampa's best in easy reach


A brand new hotel, opened in April 2020. Find us off I-75, just east of metro Tampa in the Brandon area. Topgolf and Westfield Brandon shops are a mile away, and downtown's Riverwalk and the Port Tampa Bay cruise terminals are a 15-minute drive. Fuel up on free hot breakfast before a day at Busch Gardens, 20 minutes from the hotel, or check out our outdoor pool when it's time to unwind. WiFi's on us.