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Front Office Manager

Posted June 11, 2021

Hilton Garden Inn Minneapolis Airport Mall of America
Bloomington, MN
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$500 hiring bonus! Great career with a great company!

About This Job

COMPANY OVERVIEW

First Hospitality is a national, experienced, and established hospitality management and development company serving the investment and real estate industries. Since 1985, we have been an award-winning pioneer in the hospitality industry.

Between our decades of experience and the energy and enthusiasm of our team, we’re a dedicated and discerning partner in hotel management, acquisitions, and development.  Being one step ahead is more than a goal; it is our legacy and our promise.

Position Summary:

We seek a positive, service-oriented, energetic, and self-motivated Guest Service Manager to join our team. The Guest Service Manager will work closely with the hotel’s front office team.

Responsibilities include but are not limited to:

  • Managing the day to day operations of the entire Front Office
  • Scheduling and training staff
  • Coaching & counseling
  • Ensuring the highest levels of guest satisfaction are in compliance with company standards.
  • Resolving customer complaints
  • Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance
  • Liaise with Front Office staff to discuss and implement strategies to continually improve customer satisfaction, occupancy levels and revenues.
Job Requirements:
  • Must have a thorough knowledge of all aspects of hotel operations.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong leadership skills and ability to effectively select, motivate, develop and retain staff.
  • Ability to manage change effectively with clear, concise written and verbal communication skills.
  • Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment.
  • Good knowledge of computers including Microsoft Office Programs; diplomacy skills and ability to build effective relationships.
  • Ability to walk and stand for hours at a time.
  • Possess the drive to create a fun, rewarding, and professional work environment.
  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by a computer.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time.
  • Must be able to lift up to 15 pounds occasionally.
  • College degree preferred or equivalent combination of education and experience.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees’ differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness.

EQUAL OPPORTUNITY EMPLOYER

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About this Employer

Hilton Garden Inn Minneapolis Airport Mall of America

1601 East American Blvd
Bloomington, MN 55425

(952) 854-1687

Managed By

Modern Comfort next to MSP Airport and Mall of America

Whether you’re a business traveler needing to stay productive, a meeting planner requiring guest rooms, flexible meeting space and catering, or a Mall of America® visitor, the new Hilton Garden Inn Minneapolis Airport Mall of America is ready to welcome you.

The newest Hilton family member by Minneapolis–Saint Paul International Airport and Mall of America, this Hilton Garden Inn hotel can be conveniently accessed in minutes using our 24-hour complimentary shuttle service. Downtown Minneapolis and popular local attractions, sports venues and businesses, such as HealthPartners, Oracle, and Best Buy are located nearby.

All 200 guest rooms boast the brand's signature bedding, featuring fresh, white duvets and crisp linens; a spacious and clutter-free work desk with an ergonomic desk chair; and an in-room "hospitality center" with a mini fridge, microwave oven and Keurig coffee maker. Guests also enjoy complimentary WiFi throughout the hotel, a 24-hour business center, a state-of-the-art fitness center, and an indoor pool chlorinated with salt water.