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Assistant Housekeeping Manager

Posted June 12, 2021

The Westin Dallas Fort Worth Airport
Irving, TX
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About This Job

Overview

Opportunity:  Assistant Housekeeping Manager

Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Potential Career Path

Executive Housekeeper – Operations Manager – Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
  • Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
  • Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
  • Prepare schedules based upon occupancy and assign duties to associates.
  • Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner. 
  • Prepare required paperwork pertaining to departmental functions.
  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. 
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
  • Maintain departmental expenses in line with budget as described by General Manager.
  • Ensure compliance with specific brand standards.
  • Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • One year previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching. 

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Westin Dallas Fort Worth Airport hotel features 506 rooms, 38,000 square feet of meeting space, a fitness facility and multiple food and beverage outlets. The over 306,00 square foot property is adjacent to the Dallas/Fort Worth Airport. Located halfway between the cities of Dallas and Fort Worth, DFW International Airport is the world’s third busiest airport and one of the largest, operating nearly 1,750 flights per day and serving 57 million passengers a year. The hotel’s unparalleled ballroom and event spaces allow guests to host one-of-a-kind receptions and corporate conventions for up to 1,600 attendees. The Westin Dallas Fort Worth Airport hotel is a welcome addition to the HHM family and represents an important gateway hotel for Dallas visitors.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

The Westin Dallas Fort Worth Airport

4545 West John Carpenter Freeway
Irving, TX 75063

(972) 929-4500

506 Room Hotel

www.marriott.com

Our Hotel

Gracefully appointed and ideally situated, The Westin Dallas Fort Worth Airport provides a memorable backdrop for your Texas visit. Our hotel is two miles from DFW Airport, and we offer a complimentary shuttle service, eliminating the stress of travel. Travelers will find their sanctuary in our tranquil, pet-friendly rooms and suites, which include deluxe Heavenly® Beds and soothing Heavenly® Showers; they can pamper themselves with our in-room spa services, too. Maintaining a gym routine is easy in our state-of-the-art WestinWORKOUT® Fitness Studio, which overlooks the seasonal rooftop pool. If visitors are planning an event in Dallas, they'll be delighted with our adaptable venue spaces, which include a magnificent ballroom. We hope our guests will explore the DFW area while they're here as well; our free shuttle goes to Toyota Music Factory and other popular local attractions. 

A refreshing hotel experience awaits everyone at The Westin Dallas Fort Worth Airport.