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Director of Housekeeping

Posted May 27, 2021

Sheraton Suites Wilmington Downtown
Wilmington, DE
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LOOKING FOR A HOUSEKEEPING LEADER!

About This Job

Job overview

Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.

What you will be doing

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and heart of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Respond to guest requests, concerns and problems to ensure guest satisfaction.
  • Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/ improve guest satisfaction.
  • Manage the Lost and Found Program and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
  • Regular and timely attendance is an essential function of this position
  • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
  • Establish and maintain key control system.

Requirements

  • Proven track of successful guest service satisfaction in housekeeping scores
  • Able to initiate and maintain communication lines at a levels.
  • Experience as an Housekeeping Manager  2 or more years is required.
  • BA in Hospitality Management desired or equivalent in experience.
  • Ability to commit and comply with the above mentioned job description and accept added responsibility accordingly

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • 401(k)
  • Paid Time Off, Paid Vacation and Holidays
  • Identity Theft Protection
  • AMAZING HOTEL DISCOUNTS! from our sister properties.
  • and more!
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About this Employer

Sheraton Suites Wilmington Downtown

422 Delaware Avenue
Wilmington, DE 19801

(302) 654-8300

223 Room All Suite

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Located in the heart of Brandywine Valley, Sheraton Suites Wilmington Downtown offers a world of thoughtful services, impeccable accommodations and unparalleled comforts. Recharge in our pet- friendly hotel suites with perks including luxury bedding, mini-refrigerators, microwaves, flat-panel TVs and cozy pullout sofas. Club-level suites grant access to our exclusive Sheraton Club Lounge with amenities such as free Wi-Fi and daily breakfast. Guests can dine on delicious American cuisine at Basil Bar & Grill for breakfast, lunch and dinner. For those planning a professional or social event, they'll appreciate our event venues, which are expertly supported by planning services, technology and catering options. Our hotel's location makes it easy to explore the area's most popular destinations including Frawley Stadium, Delaware Art Museum and Christiana Care Wilmington Hospital. Resort to the relaxation at Sheraton Suites Wilmington Downtown in Delaware.