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Guest Experience Expert (Front Desk)

Posted July 13, 2021

Residence Inn Orlando at SeaWorld®
Orlando, FL
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Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Residence Inn Orlando at SeaWorld®

11000 Westwood Boulevard
Orlando, FL 32821

1-407-313-3600

350 Room Hotel

www.marriott.com

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Explore the conveniently located Residence Inn Orlando at SeaWorld, ideal for your next family vacation. A 2012 TripAdvisor Certificate of Excellence recipient, this official SeaWorld® Orlando hotel offers exclusive perks such as dining discounts, seasonal early park entry, free quick queue and complimentary transportation. This Orlando, FL hotel is right by SeaWorld®, Aquatica and Discovery Cove and just minutes from all other major area theme parks. Escape to the nearby Orlando Premium Outlets to enjoy discounts at over 120 stores. Our spacious Orlando hotel near Universal Studios® offers suites that are 50 percent larger than typical hotel rooms and include amenities such as free high-speed internet access and a fully-equipped kitchen. One and two bedroom Orlando hotel suites are available for the perfect family vacation. Begin each morning with the complimentary breakfast buffet at this hotel near SeaWorld® Orlando, and enjoy on-site amenities such as a heated outdoor pool, game room & sports court.