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Reservations Agent

Posted May 27, 2021

Conrad Bali
Bali, Indonesia
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About This Job

Description

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.



What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

Requirements

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About this Employer

Conrad Bali

Jalan Pratama 168 Tanjung Benoa
Bali, 80363
Indonesia

62-361-778788

353 Room Hotel

www.conradbali.com

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Our Hotel

Set on a serene golden beach overlooking the Indian Ocean, Conrad Bali is located on the idyllic southern coast of this mesmerising Indonesian island. Nearby Uluwatu features some of the most beautiful temples on the 'Islands of the Gods' while the stylish restaurants, bars and shopping of Seminyak are within comfortable driving distance. Rooms and Suites are spacious and elegant, awash with luxurious amenities and designed to invite soothing breezes and sublime views.

Dream weddings, executive retreats and glittering events unfold in best-in-class spaces, from private boardrooms to the Ballroom, which accommodates up to 540 guests, to Infinity, our world famous water's edge chapel. Jiwa Spa is a haven with a heart, where a signature range of massages, facials and bath rituals come to life in the warm hands of our expert staff.

Beauty pervades. Swimming pools meander by lily pad lagoons. Beach Bales lend cool shade. An equipped fitness suite dovetails with the Wellness Studio, where holistic pursuits such as yoga, pilates and meditation are practised.

Conrad Bali offers the opportunity to connect on a deeper, more authentic level with the 'island of the gods' and its inhabitants. Our exclusive sourcing program is your entrée to the world of Bali's famed artisans. Learn their skills. Share their secrets. And revitalize your home. Connect to the real Bali… and to a world created by individuals, for individuals, for real.