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Housekeeping Supervisor

Posted May 31, 2021

The Lodge at Spruce Peak
Stowe, VT
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About This Job

Description

At Spruce Peak we have something special. As the premier Vermont mountain community, we live and work surrounded by the natural beauty of the Green Mountains. Our slopeside hotel is gorgeous for year-round adventures, escapes, destination weddings, and more. Our staff prides itself in our teamwork, our high standards, and our diversity. In addition to competitive pay and health benefits, Spruce Peak employees enjoy a host of great benefits, both locally and world-wide, including ski-passes, fitness memberships, and free or discounted stays at Hyatt hotels worldwide. Come join our family, we think you’re special too!

Job Overview:

The Housekeeping Supervisor is responsible for assisting the Housekeeping Manager and Director of Housekeeping in the rooms cleaning process that meets all Spruce Peak standards. The Supervisor also works together with the Housekeeping Manager and the Director of Housekeeping in establishing standards of service and cleanliness and interprets these standards to employees through training and performance evaluations.

Essential Functions:

  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Maintain complete knowledge of correct maintenance and use of equipment
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Maintain positive guest relations at all times
  • Resolve guest complaints, ensuring guest satisfaction
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Inspect rooms cleaned by assigned Room Attendants

Qualifications

  • High school diploma or equivalent
  • Prior hotel or hospitality experience preferred
  • Experience in high volume establishments
  • Attention to detail
  • Customer service experience
  • Operate effectively in stressful situations
  • Ability to multi-task
  • Ability to adapt to changing guest needs
  • Flexible schedule to include mornings, evenings, both weekend days and holidays as needed
  • Must be 18 years of age or older
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About this Employer

The Lodge at Spruce Peak

7412 Mountain Road
Stowe, VT 05672

(802) 282-4625

300 Room Resort

www.sprucepeak.com

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STAY AT SPRUCE PEAK

Spruce Peak offers guests over 300 beautiful guest stay options, including The Lodge, a luxurious 4-diamond resort at the center of The Village, our large luxury rental collection and the highly coveted Spruce Peak Penthouses. Each guest stay experience at Spruce Peak is designed to feel like it’s truly a part of the mountain.

EXPLORE SPRUCE PEAK

Steeped in natural beauty, Spruce Peak is Stowe's only slopeside destination, featuring luxury accommodations and year-round recreation. It's a place to discover all manner of passions, from alpine skiing and snowboarding to mountain biking and fly fishing; from rounds on the mountain golf course to course after course of mouthwatering fare, Spruce Peak has something for everyone.