Posted June 14, 2021Aloft Abu Dhabi
Posting Date Jun 14, 2021 Job Number 21018956 Job Category Sales & Marketing Location Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP Brand Aloft Hotels Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels. POSITION SUMMARY Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs. Experience · 1 year Previous experience within an Events or Sales Department · Sales and co-ordination experience with relevant comparable market · Strong administrative and interpersonal skills · Understanding of sales data and its use · Proven record of sales achievement · Is proactive · Keyboard skills and computer input Skills and Knowledge · Good selling skills and understanding of sales processes; can bring a sale to closure · Possesses excellent telephone sales skills · Good customer development and relationship management skills · Knowledge of all Marriott Lodging products, cultures and brand strategies · Basic understanding of need time strategy as developed by Revenue Management · Knowledge of contractual agreements and legal implications · Knowledge of food trends, food and beverage composition and menu planning · Good sales skills to upsell products and services · Ability to manage and balance group and local business · Basic Knowledge of group business · Ability to implement successful sales strategies for multiple properties · Knowledge of operations and associated challenges for all brands · Effective decision making skills · Ability to influence others · Good problem-solving skills · Strong communication skills (verbal, listening, writing) · Strong organization skills · Ability to use standard software applications and hotel systems including Opera, One Source, NGS, Delphi, PMS, MARSHA etc. · Good analytical skills · Good negotiation skills · Strong customer and associate relation skills · Ability to develop and maintain relationships e.g., associates, customers, vendors SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: · Identifies, manages and supervises on the department delivery of project plans as per property and business needs. Activities includes: monthly/quarterly/annual reports and sales activities (e.g. re-solicitation of previous bookings, lost to comp. set report, group and catering trackers maintenance, Opera DQI reporting, Group/Catering funnel, Sales Strategy Meeting reporting). · Daily/Weekly review of all PRO,TE2,TE1 bookings with Director of Sales. · Identify and manage the best resources to effectively deliver project plans. · Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved. Manages through the delivery of group/catering opportunities until check-out – end of event date. · Ensures business blocks Snapshots/Forecasts are updated promptly. · Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities. · Responds to telephone inquiries/ requests for group/catering business in the defined timeline. · Create and maintain accurate customer meeting/event records in Opera/OneSource/SFAweb, capture feedback and make suggestions for adapting offering. · Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines. · Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance. · Ensure follow up takes place with clients and opportunities are sought for repeat bookings. · Support other hotel associates on their development of sales awareness and selling skills. · Prepares and maintains accurate account information and profiles in OneSource and Opera S&C. · Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol. · Produces contracts, proposals, BEO’s and other related booking documentation. · Utilizes selling skills to book all aspects of meeting in one phone call. · Proficiency in meeting room set-ups, A/V, and other support services. · Understanding of contract management and legalities. · Maximize revenue by up-selling creative F & B and other event options. · Understand the property sales strategy as developed by revenue management. · Understand and achievement of team and individual goals. · Systems and software knowledge (OneSource, Opera S&C, Microsoft, Internet, Excel, Marriott Global Source) · Perceive the wider impact of issues on the immediate business environment. · Communicate the vision in the way that generates excitement, enthusiasm and commitment. · Focus on the customer and find ways to meet, exceed their expectations. Proficiently uses N/OBF structured approach during sales calls, site inspection, phone call, email and other customer interactions. · BDRC expertise required and high score achiever. · Build productive relationships with colleagues both internally and externally. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Celebrate your style at Aloft Abu Dhabi, with loft-inspired design in a modern Middle Eastern metropolis! Set in the ultra-modern Abu Dhabi National Exhibition Centre, we’re steps from the diplomatic district and mere minutes from the airport and city sights.
Meet & mingle with friends at our w xyz(SM) bar, grab a sweet, savory, or healthy snack from re:fuel by Aloft(SM), our 24/7 pantry, or play in our re:mix(SM) lounge. Plus, you can always stay connected with complimentary hotel-wide wired and wireless Internet access!
Breeze into one of our Aloft rooms, featuring our ultra-comfortable signature bed, an oversized showerhead, custom amenities by Bliss® Spa, and more. Our plug & play connectivity station charges all your electronics and links to the 42” LCD TV to maximize work and play.